This comprehensive service package allows you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
As part of APC's Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during APC's escalation and corrective actions process.
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
On site troubleshooting
While on site, APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
During each preventive maintenance visit, APC's Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget.
Experienced Certified Field Service Engineer
APC's factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service APC's products, as well as on safety practices and electrical codes, offering APC's customers the high level of service.
In order to ensure that your system is installed in a suitable environment for optimal functionality, APC will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
Service summary report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance.
Onsite diagnostics and repair
While on site APC's Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.