On Site Repair services are designed to get you the help you need on location to bring your business back up and running in a time frame compatible with your business requirements.
In today's world, keeping your systems on line is critical to your business. An extended outage can cost tens or even hundreds of thousands of dollars in lost productivity. APC On Site Repair services are designed to get you the help you need on location to bring your business back up and running in a time frame compatible with your business requirements. Field Service Engineers are trained to isolate and correct the problem in as little time as possible, minimizing downtime.
Experienced APC certified field service engineer
APC's factory trained field service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as APC's own product set, offering customers the highest level of service available in the industry today.
As part of preventative maintenance service, APC will proactively schedule maintenance visits for issues discovered during escalation and corrective actions process.
APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.
On site troubleshooting
While on site, the APC certified field service engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
During each Preventive Maintenance visit, the APC certified field service engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.