As part of the Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during the Escalation and Corrective Actions process.
APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.
On site troubleshooting
While on site, the APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
During each Preventive Maintenance visit, the APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. At APC, there are no hidden costs. All Preventive Maintenance contracts include free firmware upgrades.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.