Absolute Service is an IT Service Management (ITSM) solution. It combines people, process, and information technology so that IT services can align with the needs of the business.
With a data-driven view of the overall business, IT can assess the potential business impact of each service request. This is important since a simple hardware failure can have serious productivity and profitability implications to other parts of the business. With Absolute Service, IT has the necessary insight to respond appropriately.
The intelligence of Absolute Service relies on the underlying CMDB. The CMDB federates data from multiple data sources already in place within the organization, including: most IT asset management systems such as Absolute Manage, Directory servers such as Open LDAP, Active Directory, Open Directory and others, Single sign on and identity management services.
Service level agreements
Define and track availability and performance objectives that deliver on established SLAs to support the requirements of the business.
Analyze the potential impact of each service request to preempt interruptions to productivity and profitability by focusing on those service requests that could be impactful to other areas of the business. Absolute Service provides IT with the intelligence they need to analyze the impact of each service request based on: organizational and corporate data from the CMDB, SLAs and relationship mapping.
Embedded across each major process within Absolute Service, the integrated search engine can search for any request-related content including: knowledge articles and other notes, comments and attachments from end users via email, customer portal, and web services, supported formats for content include Word, RTF, PDF, PPTX, XLS, XLSX, Visio, Text, HTML, Log Files, and more.
For parts of the business impacted by government and other regulatory bodies such as Sarbanes-Oxley, COBIT, Basel II, and Section 508 Standards, Absolute Service provides: PinkVERIFY ITIL 3 Certification from Pink Elephant for 11 processes, comprehensive, one-click audit records for any service request.