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Adobe Advantage Support Program

Mfg Part #: 10006143AD01A24


Adobe Advantage Support Program
Ordering Information
MSRP$120,000.00
Our Price$109,683.12
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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The Adobe Advantage Support Program offers personalized and priority support coverage as an enhancement to the Gold or Platinum support program through designated Adobe specialists who understand your unique deployment environment and solution priorities. The designated Adobe specialists directly handle your support cases and manage escalations to optimize your solution performance and mitigate risks.


Product Highlights
  • Support plan tailored to your specific solution needs
  • Direct access to designated Adobe specialists in your region on a 24x7 basis
  • Enhanced SLAs for business critical issues

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerAdobe
Manufacturer Part #10006143AD01A24
Cost Central Item #11361983
Product DescriptionAdobe Advantage Support Program - Product info support (renewal) - 2 years - 24x7 - response time: 30 min - for Adobe Flash Media Server - TLP - level 1 ( 1+ ) - 120000 points - Universal English
Service & SupportProduct info support (renewal)
LocationOn-site
Full Contract Period2 years
Response Time30 min
Service Availability24 hours a day / 7 days a week
LocalizationUniversal English
Software TitleAdobe Flash Media Server
License PricingVolume / level 1 ( 1+ )
Licensing ProgramAdobe Volume Licensing Transactional License Program (TLP)
Point Value120000 points

Extended Specifications

General
TypeProduct info support (renewal)
LocationOn-site
Full Contract Period2 years
Response Time30 min
Service Availability24 hours a day / 7 days a week
LocalizationUniversal English
Software
Software TitleAdobe Flash Media Server
License PricingVolume / level 1 ( 1+ )
Licensing ProgramAdobe Volume Licensing Transactional License Program (TLP)
Point Value120000 points
Details
Service & Support DetailsProduct info support - 2 years - on-site - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 5 contacts / priority 1
Product info support - 2 years - on-site - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - 5 contacts / priority 2
Product info support - 2 years - on-site - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - 5 contacts / priority 3
Product info support - 2 years - on-site - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - 5 contacts / priority 4

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