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Adobe Gold Support

Mfg Part #: 65123096AD01A24


Adobe Gold Support
Ordering Information
MSRP$11,970.00
Our Price$11,456.51
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Are Adobe products critical to your business? Will you want assistance with advanced interoperability issues, or help with network configuration and deployment of Adobe products, including Adobe server products?

The Adobe Gold support program makes it easy to obtain the support expertise you need - from advanced configuration and deployment issues to troubleshooting techniques tailored to your Adobe solutions and business. The annual fee lets you manage your support costs, while optional service enhancements allow you to extend and customize your support program as needed.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerAdobe
Manufacturer Part #65123096AD01A24
Cost Central Item #11363088
Product DescriptionAdobe Gold Support - Technical support (renewal) - phone consulting - 2 years - 24x7 - response time: 1 business hour - for Adobe InDesign Server Premium - 1 server, multiple instance - TLP - level 1 ( 1+ ) - 11970 points - Universal English
Service & SupportTechnical support (renewal)
Service IncludedPhone consulting
Full Contract Period2 years
Response Time1 business hour
Service Availability24 hours a day / 7 days a week
LocalizationUniversal English
Software TitleAdobe InDesign Server Premium
License Qty1 server, multiple instance
License PricingVolume / level 1 ( 1+ )
Licensing ProgramAdobe Volume Licensing Transactional License Program (TLP)
Point Value11970 points

Extended Specifications

General
TypeTechnical support (renewal)
Service IncludedPhone consulting
Full Contract Period2 years
Response Time1 business hour
Service Availability24 hours a day / 7 days a week
LocalizationUniversal English
Software
Software TitleAdobe InDesign Server Premium
License Qty1 server, multiple instance
License PricingVolume / level 1 ( 1+ )
Licensing ProgramAdobe Volume Licensing Transactional License Program (TLP)
Point Value11970 points
Details
Service & Support DetailsPhone consulting - 2 years - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - 4 contacts / priority 1
Phone consulting - 2 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - 4 contacts / priority 2
Phone consulting - 2 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - 4 contacts / priority 3
Phone consulting - 2 years - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - 4 contacts / priority 4
Web support - 2 years
Web knowledge base access - 2 years
Remote monitoring - 2 years

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