Your network is a critical business tool that requires maximum uptime. You must ensure that you are optimizing your investment and taking full advantage of available features. Support provides you the peace of mind of having experts available to complement your resources any time, anywhere, and allows you to focus on more strategic business issues.
ArubaCare Support protects your investment and includes a complete set of technical support services, providing the ultimate in customer care around the clock and the world. ArubaCare provides ready access to the Aruba Technical Assistance Center (ArubaTAC) for technical support, the Aruba Support Center all software releases including maintenance and feature releases, and advanced hardware replacement.
The ArubaCare Next-Day Support program applies to mobility controllers, chassis, line cards, power supplies, supervisor cards, access multiplexers, software and spares.
The Arubatac is an invaluable asset and vital component to quickly addressing customer support issues. Experienced Aruba engineers are rigorously trained to provide timely technical expertise for all hardware and software technical issues. These support specialists understand your business requirements, and use proven troubleshooting, problem solving and network design skills to resolve problems in the shortest time possible. As an ArubaCare Support subscriber, you receive priority response and have unlimited access to Technical Support Engineers.
Software releasesProduct Highlights
Maintaining compatibility and coordinated software functionality is essential to sustaining peak network performance. Only ArubaCare Support customers have complete access to all software releases, including minor updates and major feature releases. With ArubaCare, maintaining software is a manageable process, not a capital expense, and ensures you are current with the technologies.
- Unlimited access to ArubaTAC
- Multiple levels of support via the web and telephone
- Priority access to highly skilled engineers that work hand-in-hand with Aruba engineering
- Access to all feature and maintenance software releases
- Blanket support ensures easy, predictable budgeting and improved productivity
- Industry-leading mobility experts to supplement in-house resources
- Access to consultative resources without the hassles and expense of recruiting, training and retaining additional staff
- Keep pace with the enhancements without additional capital expenses