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Avocent Hardware Maintenance Gold

Mfg Part #: 4YGLD-MPU104E


Avocent Hardware Maintenance Gold
Ordering Information
MSRP$289.80
Our Price$269.16
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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The worldwide technical support teams are dedicated to providing the best assistance for the products. Additionally, your account gets you access to the most commonly requested documents, including technical documentation, product bulletins, recent upgrades and other online resources, all to keep you up to date on all your Avocent products.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerAvocent
Manufacturer Part #4YGLD-MPU104E
Cost Central Item #11568761
Product DescriptionAvocent Hardware Maintenance Gold - Extended service agreement - advance parts replacement - 4 years - shipment - 24x7 - NBD - for MergePoint Unity KVM over IP and Serial Console Switch MPU104E
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Return ShipmentAt customer expense
Full Contract Period4 years
Response TimeNext business day
Service Availability24 hours a day / 7 days a week
Designed ForMergePoint Unity KVM over IP and Serial Console Switch MPU104E

Extended Specifications

General
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Return ShipmentAt customer expense
Full Contract Period4 years
Response TimeNext business day
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsExtended service agreement - advance parts replacement - 4 years - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 4 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Compatibility Information
Designed ForAvocent MergePoint Unity KVM over IP and Serial Console Switch MPU104E

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