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Brocade Communications Brocade Advanced Replacement Service Plan

Mfg Part #: 0100-SVC-RADV1

Brocade Communications Brocade Advanced Replacement Service Plan

Available worldwide, the Advanced Replacement Service Plan is designed for organizations that require economical service for non-critical operations. This plan includes software maintenance, web-based self-service support tools, and access to Brocade Connect, an end user management portal. This plan ensures the shipment of hardware replacement within two business days as long as calls are received by noon, local time. Call center access is limited to normal business hours, 9 AM-5 PM Monday through Friday. Physical installation of the replacement switch and defective product return is to be done by the end user company.

MSRP$340.00 
Our Price$314.89
Availability
as of 4:48pm 11/21/2009
999 In Stock
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ConditionNew and Factory Sealed 
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Please note that this item is a license and not a boxed item.
General Specifications

General Specifications

ManufacturerBrocade Communications
Manufacturer Part #0100-SVC-RADV1
Cost Central Item #10693053
Product DescriptionBrocade Advanced Replacement Service Plan - Extended service agreement - replacement - 1 year - shipment - 2 business days
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Full Contract Period1 year
Response Time2 business days

Extended Specifications

General

TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Full Contract Period1 year
Response Time2 business days

Details

Service & Support DetailsExtended service agreement - replacement - 1 year - shipment - response time: 2 business days
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday

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