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Brocade Communications Brocade Essential Direct Support Return to Factory

Mfg Part #: AR1201-SVL-RRTF-2

Brocade Communications Brocade Essential Direct Support Return to Factory

Brocade thoroughly understands the advanced level of technical support required for maintaining large Storage Area Network (SAN) and IP networking environments. Brocade has the expertise to help ensure maximum availability of mission-critical networking resources in these complex, multivendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers.

Through Brocade Direct Support, customers have a single support contact for all Brocade SAN and IP hardware and software solutions, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs.

Available worldwide, Return to Factory support provides 24 x 7 telephone support and electronic access to software updates, plus no-charge return-to-factory hardware repair. The repaired or replacement unit is shipped within five business days after the day the failed unit is received.

MSRP$247.00 
Our Price$195.70
Availability
as of 1:49pm 3/20/2010
999 In Stock
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ConditionNew and Factory Sealed 
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Please note that this item is a license and not a boxed item.
General Specifications

General Specifications

ManufacturerBrocade Communications
Manufacturer Part #AR1201-SVL-RRTF-2
Cost Central Item #10996600
Product DescriptionBrocade Essential Direct Support Return to Factory - Extended service agreement (renewal) - parts and labor - 2 years - pick-up and return - 5 business days (repair)
TypeExtended service agreement (renewal)
Service IncludedParts and labor
LocationPick-up and return
Full Contract Period2 years
Repair Time5 business days

Extended Specifications

General

TypeExtended service agreement (renewal)
Service IncludedParts and labor
LocationPick-up and return
Full Contract Period2 years
Repair Time5 business days

Details

Service & Support DetailsExtended service agreement - parts and labor - 2 years - pick-up and return - repair time: 5 business days
Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 2 years
New releases update - 2 years

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