Brocade Communications Brocade Essential Direct Support Return to Factory
Mfg Part #: AR1201-SVL-RRTF-2
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Brocade thoroughly understands the advanced level of technical support required for maintaining large Storage Area Network (SAN) and IP networking environments. Brocade has the expertise to help ensure maximum availability of mission-critical networking resources in these complex, multivendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers.
Through Brocade Direct Support, customers have a single support contact for all Brocade SAN and IP hardware and software solutions, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs.
Available worldwide, Return to Factory support provides 24 x 7 telephone support and electronic access to software updates, plus no-charge return-to-factory hardware repair. The repaired or replacement unit is shipped within five business days after the day the failed unit is received.
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Please note that this item is a license and not a boxed item.
General Specifications
| Manufacturer | Brocade Communications |
| Manufacturer Part # | AR1201-SVL-RRTF-2 |
| Cost Central Item # | 10996600 |
| Product Description | Brocade Essential Direct Support Return to Factory - Extended service agreement (renewal) - parts and labor - 2 years - pick-up and return - 5 business days (repair) |
| Type | Extended service agreement (renewal) |
| Service Included | Parts and labor |
| Location | Pick-up and return |
| Full Contract Period | 2 years |
| Repair Time | 5 business days |
Extended Specifications
General
| Type | Extended service agreement (renewal) |
| Service Included | Parts and labor |
| Location | Pick-up and return |
| Full Contract Period | 2 years |
| Repair Time | 5 business days |
Details
| Service & Support Details | Extended service agreement - parts and labor - 2 years - pick-up and return - repair time: 5 business days Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 2 years New releases update - 2 years |
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