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Business Objects SAP Enterprise Support

Mfg Part #: 7015613


Business Objects SAP Enterprise Support
Ordering Information
MSRP$658.00
Our Price$631.58
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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The SAP Standard Support option delivers support services to enable continuous and effective business operations. This level of support provides you with the services and tools that enable you to minimize the cost and risk associated with keeping your systems up and running.

From implementation through operations, SAP Standard Support helps you run your SAP solutions at peak efficiency - and enables the technical execution of your business objectives.

Sustained system availability
It provides a range of tools and services designed to maintain the technical robustness of your application, including remote services, such as the SAP EarlyWatch Alert and SAP GoingLive Check services, and the SAP OS/DB Migration Check service, to technically assess your systems.

Response to technical disruptions
It offers support for mission-critical business processes, with around-the-clock issue resolution and escalation, including 24/7 access to the SAP Service Marketplace and SAP Notes service for break/fix resolution.

Tools to better manage SAP solutions
It provides SAP Solution Manager, enterprise edition with limited usage rights to assist organizations in managing the operational tasks involved in using an SAP solution.


Product Highlights
  • Reliable response to technical disruptions
  • Customer-enabled business process optimization
  • Sustained system integrity

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerBusiness Objects
Manufacturer Part #7015613
Cost Central Item #11805482
Product DescriptionSAP Enterprise Support - Technical support - phone consulting - 1 year - 24x7 - for SAP Crystal Server 2011 Analytics Edition - 5 named users
Service & SupportTechnical support
Service IncludedPhone consulting
Full Contract Period1 year
Service Availability24 hours a day / 7 days a week
Software TitleSAP Crystal Server 2011 Analytics Edition
License Qty5 named users

Extended Specifications

General
TypeTechnical support
Service IncludedPhone consulting
Full Contract Period1 year
Service Availability24 hours a day / 7 days a week
Software
Software TitleSAP Crystal Server 2011 Analytics Edition
License Qty5 named users
Details
Service & Support DetailsPhone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2
Web support - 1 year - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 1 year
New releases update - 1 year
E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday

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