The SAP Standard Support option delivers support services to enable continuous and effective business operations. This level of support provides you with the services and tools that enable you to minimize the cost and risk associated with keeping your systems up and running.
From implementation through operations, SAP Standard Support helps you run your SAP solutions at peak efficiency - and enables the technical execution of your business objectives.
Sustained system availability
It provides a range of tools and services designed to maintain the technical robustness of your application, including remote services, such as the SAP EarlyWatch Alert and SAP GoingLive Check services, and the SAP OS/DB Migration Check service, to technically assess your systems.
Response to technical disruptions
It offers support for mission-critical business processes, with around-the-clock issue resolution and escalation, including 24/7 access to the SAP Service Marketplace and SAP Notes service for break/fix resolution.
Tools to better manage SAP solutions
It provides SAP Solution Manager, enterprise edition with limited usage rights to assist organizations in managing the operational tasks involved in using an SAP solution.