Software Subscription includes software product upgrades, service packs, and hot fixes for one full year. Software Subscription guarantees that Secure Virtual Network solutions are kept as current as possible through the latest product enhancements and capabilities. For major product releases, Check Point ships a software upgrade package to Software Subscription customers. For minor software upgrades, service packs and hot fixes are conveniently available for electronic download. Customers requiring Software Subscription coverage for multiple products must purchase and register a Check Point Software Subscription Program for each product.
Standard Support Package is intended for security-conscious companies requiring technical support on business days with a 4-hour response time, plus software subscription services.
Comprehensive service and support
Check Point Direct Enterprise Support offers you the flexibility to choose the program that best meets your requirements. Just one contract simplifies maintenance and delivers unlimited coverage and support across all your Check Point products.
Latest security and protection
Ensure access to critical hot fixes, service packs, and major product upgrades for a full year. Stay secure against the latest threats and protect your valuable business resources. Take advantage of features as soon as they're available, increasing your ROI with Check Point solutions.
Unlimited support from security experts
Get continuous support from the experienced Check Point certified technical support engineers no matter how many times you need it. You can rely on the trusted teams of security experts to resolve your urgent issues with the best possible solution for your business.
Mission-critical support - anytime, anywhere
The global support centers deliver 24 x 7, follow-the-sun support for your mission-critical issues, giving you the help you need when you need it. Whether you use web, phone, or email, committed response times guarantee you'll get real-time service anywhere in the world.
Fast, efficient processes and service
Get fast, efficient service and support every time with priority routing and committed response times, reducing downtime and minimizing the effect of issues. Your named support contacts collaborate with the dedicated support teams to create a dependable relationship focused on quality service.
Immediate access to online support
Take control of your support with access to the online support request system, SecureTrak. Create, view, or update any service request and get up-to-the-minute status and history for a complete view into your support.
Self-service answers and solutionsProduct Highlights
Reduce your solution times and increase internal skills and productivity with access to the self-service knowledge base, SecureKnowledge. Search thousands of solutions, articles, and in-depth technical guides written by Check Point experts.
- Software subscription - access critical hot fixes, service packs, and major upgrades
- Protect your business with unlimited, comprehensive support from experienced engineers and fast path to premium desk
- Ensure mission-critical support with 7 x 24 support
- Free use of Check Point support center tools
- Reduce support time and costs with advanced access to secure knowledge
- Replacement units are shipped by next flight-out/express delivery
- Efficient hardware issue diagnosis using advanced tools
- Return Materials Authorization (RMA) process by Check Point TAC (Technical Assistance Center) hardware experts