SMP On-Demand introduces a fully hosted central management and service provisioning platform that answers your needs as a managed security service provider (MSSP) targeting small and medium businesses and vertical markets. It features an intuitive, web based user interface and uses robust and resilient fully hosted architecture to support the management of gateways. Like SMP, it can easily be integrated with existing back-office systems to support existing business processes and provides a host of capabilities specifically tailored to increase your revenue, all with minimal upfront investment and low administrative and support costs.
Streamlined provisioning and maintenance
SMP On-Demand simplifies the deployment and maintenance of Safe@Office gateways by using group-based management tools. Administrators can define multiple service plans, each consisting of a template that defines the plan's expiration date, gateway properties, VPN settings and security policy, as well as additional services such as antivirus protection, anti spam and content filtering.
Granular role-based administration
SMP On-Demand provides a flexible and granular method for distributing management responsibility among a group of administrators, by dividing responsibilities according to type of service plan, customer or specific functional tasks. System administrators can create and customize user roles with a fine level of detail, specifying exactly which objects can be viewed, edited or created. All administrator activity is logged and reported, thus improving security by providing information that can identify unauthorized policy changes.
Integration with back-office operations
SMP On-Demand includes a comprehensive SOAP/XML standards-compliant API that allows easy integration with third-party billing systems, customer service applications and other third-party systems, so you can leverage your back-office infrastructure and support existing business processes.
SMP On-Demand provides the option of enabling a web-based self provisioning portal (SPP) that allows customers to control certain aspects of their security services, thus reducing customer support overhead and operating costs. For example, customers can be permitted to change their personal details or to modify their list of web filtering categories.
Logging, reporting, monitoring and alerts
SMP On-Demand turns the vast amount of data collected from security devices into understandable information that can be used to demonstrate security services' effectiveness and value-for-money to customers. Security reports are automatically generated and emailed to customers at predefined intervals and can also be viewed directly from the SMP On-Demand management interface. Security reports include information about blocked attacks, detected viruses, filtered Web sites, detected spam and more.
Automatic firmware updates
Ensuring that thousands of gateways all enforce the highest level of security can be a daunting administrative task. To alleviate this problem, Safe@Office gateways use "pull" technology for automatic and scheduled firmware updates: gateways automatically detect and download firmware whenever it becomes available on the management server, instead of the management server initiating communications with each individual gateway. This reduces the load on the management server. In addition, updates can be scheduled to minimize gateway downtime, and administrators also have the option to override group settings and push unique firmware and settings to specific gateways.
Gateway user authentication management
SMP On-Demand can be used to remotely create and manage gateway administrator permissions, remote access VPN permissions, web filtering override permissions, hotspot authentication and remote desktop permissions.
SMP On-Demand offers support for Safe@Office automatic gateway antivirus updates. By scanning traffic for security threats before it reaches the customer's network, SMP On-Demand ensures the content entering the network is free of malicious code and that no bandwidth is wasted on downloading infected files.
Integrated anti spam
SMP On-Demand anti spam service relies on a global spam detection network that allows extremely rapid response to spam and phishing email outbreaks. The service offers three layers of protection: IP reputation checking, block/allow lists and content-based anti spam, which complement each other and provide a comprehensive anti spam solution that ensures protection against the heaviest spam attacks.
Integrated dynamic DNSProduct Highlights
Tracking and monitoring customer gateways that use dynamic IP addresses can be difficult, since their IP addresses change each time they connect to the Internet. SMP On-Demand alleviates this issue by fully supporting the management and monitoring of dynamically addressed gateways. With SMP On-Demand, service providers can become Dynamic DNS providers for gateway owners, without any need for third party providers.
- Minimal upfront investment and simple licensing and ordering process
- Quick deployment to jumpstart your MSSP business
- Creates revenue opportunities
- Reduces administrative overhead to lower operational costs
- Supports existing business processes
- Grows with your needs