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Cisco Accidental Damage Protection Service

Mfg Part #: CON-EWC-SMS-1


Cisco Accidental Damage Protection Service
Ordering Information
Our Price$6.05
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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The Cisco Accidental Damage Protection Service helps customers engage in the ultimate collaboration experience.


Our company is a Cisco authorized sales center.

Per Cisco policy, all Cisco sales must be shipped to the end-user customer. Please contact us at 1-866-469-2678 for details or questions.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerCisco
Manufacturer Part #CON-EWC-SMS-1
Cost Central Item #11398743
Product DescriptionCisco Accidental Damage Protection Service - Extended service agreement - advance parts replacement - 1 year - shipment - 8x5 - response time: NBD
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Full Contract Period1 year
Response TimeNext business day
Service Availability8 hours a day / 5 days a week

Extended Specifications

General
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Full Contract Period1 year
Response TimeNext business day
Service Availability8 hours a day / 5 days a week
Details
Service & Support DetailsTechnical support - advance parts replacement - 1 year - availability: business hours / Monday-Friday
Technical support - advance parts replacement - 1 year - response time: 1 hour - availability: business hours / Monday-Friday - 1 incident per year for unintentional external event
Technical support
Technical support - phone consulting - 1 year - response time: 1 hour - availability: business hours / Monday-Friday - severity level 2
Technical support - phone consulting - 1 year - response time: next business day - availability: after business hours / Monday-Friday - severity level 3
Technical support - phone consulting - 1 year - response time: next business day - availability: after business hours / Monday-Friday - severity level 4
Product info support - web knowledge base access - 1 year

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