Cisco Emergency Responder enhances the existing emergency 9-1-1 functionality offered by Cisco Unified Communications Manager (previously known as Cisco Unified CallManager). It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary. In addition, the system automatically tracks and updates equipment moves and changes. Deploying this capability helps ensure more effective compliance with legal or regulatory obligations, reducing the risk of liability related to emergency calls as a result.
Automatically locates phones and users
Cisco Emergency Responder proactively queries Cisco CallManager for new phone and user login registration events. In response to these events, Cisco Emergency Responder automatically searches known Cisco Catalyst switches in the network and finds the location of the phone and the user, based on the switch port to which the phone is attached. This information is then updated in a Cisco Emergency Responder location database, and is used to identify a caller's location when an E9-1-1 call is placed. With this solution, users can move within a campus or between sites, wherever and whenever they want, without any administrative intervention from the IT organization. This eliminates the administrative costs associated with relocating phones or users, while maintaining accurate and updated location information for E9-1-1 state and safety mandates.
Dynamically routes emergency calls and provides real-time location information
Cisco Emergency Responder makes informed inbound and outbound call-routing decisions based on the location of emergency callers, and provides crucial location information to emergency operators in Public Safety Answering Points (PSAPs). Outbound emergency calls are directed to a gateway associated with the PSAP that is nearest to the caller, and in the event of an unintentional call disconnect or need for additional information, inbound calls from a PSAP are returned to the original caller.
Provides real-time alerts
During an emergency, a reduction of just a few seconds in response time can have an enormous impact on life, health, and property. Cisco Emergency Responder helps minimize response time by providing real-time alerts to onsite personnel through e-mail, pager, telephone call, and Web page notifications. Onsite response personnel then have knowledge of a caller's location, the owner of the originating phone, and the phone number (ELIN) as received by the PSAP. This information facilitates an immediate response before public fire, police, or medical services reach the scene, and improves the effectiveness of public services when they arrive.
Provides auditing and reportingProduct Highlights
Cisco Emergency Responder tracks and logs administrative changes that affect the emergency location database. This information "audit trail" facilitates a responsible change management process, and is a valuable tool to maintain service availability. In addition, the configuration audit trail is a source of information for investigative or legal proceedings in cases of intentional misuse.
- Real-time location-tracking database and enhanced routing capabilities
- Supports automatic notification of customer security personnel when an emergency call is in progress and provides the caller's location
- Requires no administrative support for moving phones or staff from one location to another