Collaboration and unified communications are important initiatives for enterprises to encourage productivity in today's challenging economic climate. However, few enterprises have the IT resources or expertise required to deploy, maintain, and support a full portfolio of collaboration applications. In order to gain the full benefit of collaboration, these enterprises are looking to source these applications from cloud collaboration service providers and gain efficiencies from the larger scale and deeper expertise that these providers are able to build across multiple customers. This situation has created a large revenue-generating opportunity for service providers and system integrators to deliver collaboration services in a hosted model to meet the needs of these enterprises.
Cisco HCS is a complete solution that includes the architectural blueprints, Cisco industry-leading applications, and management tools to automate the provisioning, assurance, and billing mediation for these applications. With HCS, partners get a fully integrated set of applications and management software that is designed for easy integration into their systems. This carrier-class solution will conform to future versions of applications because it is always kept current with the latest versions of Cisco Collaboration applications.
Designed to augment partner revenue opportunities and lower operating costs
With the Cisco Hosted Collaboration Solution, partners can create rich-featured packages that include voice and video communications, voicemail and integrated messaging, presence and instant messaging, mobility, and web conferencing.
Delivered through an optimized virtual, multi-customer platform
Within the Cisco HCS data center architecture, each customer is served by dedicated, virtual applications. Thus the customer retains the benefits of dedicated software and the partner gains scale efficiencies on shared hardware while providing carrier-class reach and resiliency.
Connected through a service provider system architecture
The resilient architecture of the Cisco Hosted Collaboration Solution enables service providers to differentiate their offerings with service-level agreements (SLAs) - a crucial factor for successful adoption of cloud services such as those enabled by the Cisco Hosted Collaboration Solution. The Session Initiation Protocol (SIP)-based architecture is tightly integrated with the provider's transit infrastructure to support rich collaboration services across the WAN and deliver those services with end-to-end control and security. The architecture includes session border control integrated into the routing infrastructure and an optional centralized call-control element to enable both on-network routing between customers and off-network interworking with the public switched telephone network (PSTN), other SIP networks, and third-party software-as-a-service (SaaS) clouds. Cisco HCS also integrates with the service provider's IP Multimedia Subsystem (IMS) network to extend business features and enterprise call control to IMS and Voice over LTE (VoLTE) endpoints, and enable fixed-mobile convergence (FMC).
Automated through a comprehensive management platform
The Cisco HCS management system focuses on operational efficiency and customer service, from initial implementation and services activation to ongoing provisioning and service assurance. It combines best-in-class management tools from across different functional domains - applications, network, and data center - helping ensure optimal control and advanced automation. The management system adheres to many tele-management standards and therefore is more readily integrated into partners' custom or existing operation-support-system (OSS) and business-support-system (BSS) components. The Cisco HCS management platform consists of a fulfillment subsystem and an assurance subsystem. The fulfillment subsystem also provides customer, service, and resource data to the assurance system for tracking purposes, and creates billing mediation files with service information for direct input into billing systems.
Cisco HCS fulfillment architectureProduct Highlights
The fulfillment architecture provides a single system-level methodology to activate and administrate services across collaboration technologies. Cisco HCS service fulfillment unifies management of multiple applications such as call processing, voicemail, messaging, presence, instant messaging, auto-attendant, etc. within the unified communications domain; as well as multiple functional domains such as unified communications and Cisco WebEx meeting applications. It unifies management of these applications by using domain-specific management tools for integrating the applications within domains, and normalizing application programming interfaces (APIs) of each domain-specific tool through an integration layer.
- Compress time to market and streamline operations with a comprehensive management system, delivering on-demand service fulfillment and comprehensive service assurance to customers
- Make the most of their capital investments in the data center and network infrastructure through virtualization
- Assure the highest quality of experience (QoE) for their end users
- Reach global scale with a fully validated end-to-end architecture
- Focus their IT resources on their core business strategies, and on integrating unified communications technologies with business processes, rather than expertise around deploying and operating a unified communications service and other collaboration services
- Accelerate deployments and get access to up-to-date applications and services, thereby building the scale to benefit from the applications faster