The Cisco IP Interoperability and Collaboration System (IPICS) solution streamlines radio dispatch operations and improves response to incidents, emergencies, and facility events. Cisco IPICS dissolves communication barriers between land mobile radio systems and devices including mobile phones, landline phones, IP phones, and PC users, helping enable communications among users of all devices, wherever they are located. When time is critical, Cisco IPICS delivers information into the hands of the right people, at the right time and in the right format. By providing flexible, scalable communication interoperability, Cisco IPICS enhances the value of existing and new radio, telephony, and IP communications networks.
The Cisco IPICS 4.0 system has the option of adding a secondary hot standby server to provide high availability with no single point of failure. If a primary server fails, the secondary server automatically takes over service without communication interruption. The servers can be geographically separated or located together. Administrative functions and data logs are constantly synchronized to avoid any loss of information should a server go down.
As multiple dispatchers patch channels together, there is always the possibility of creating a channel loop that causes audio feedback into the communication path. The Cisco IPICS 4.0 system automatically identifies potential audio loops and resolves them before they become an issue. Audio channels and talkgroups remain clear without feedback.
Radio pooling enables the Cisco IPICS system administrator to group dispatch radio assets together into logical radio pools. Dispatchers, when accessing specific radio channels, no longer require tone or serial radio control to specific radios but may instead select specific channels or talkgroups. Cisco IPICS then locates a radio asset and performs tone/serial control without user intervention.