Cisco IPICS Policy Engine enables operations managers to create policies for standard operating procedures-including talk group establishment and user notification-and then activate those policies with a single click. Cisco IPICS Policy Engine also enables public switched telephone network (PSTN) dial-in and dial-out.
Cisco IPICS mobile client
Incidents can happen anywhere, and at any time. The IPICS Mobile Client application, when introduced into an IPICS incident, complements a radio by giving the responder access to an incident talk-group and all supporting media such as current incident status, related live and stored videos and pictures. Responders may also use the IPICS Mobile Client to add their own status, videos and pictures to an incident, instantly making the information available to all other incident participants.
The IPICS system has the option of adding a secondary hot standby server for both the UMS and IPICS server to provide high availability with no single point of failure. If a primary server fails, the secondary server automatically takes over service without communication interruption. The servers can be geographically separated or located together. Administrative functions and data logs are constantly synchronized to avoid any loss of information should a server go down.
As multiple dispatchers patch channels together, there is always the possibility of creating a channel loop that causes audio feedback into the communication path. The IPICS system automatically identifies potential audio loops and resolves them before they become an issue. Audio channels and talk-groups remain clear without feedback.
This allows the IPICS system administrator to group dispatch radio assets together into logical radio pools. Cisco simplifies dispatcher ease of use by automatically sending communications to all the selected radio channels or talk groups in the radio pool.
Enhanced IPICS application programming interface
A web service Application Programming Interface is available to integrate IPICS with third-party applications. These can include Command and Control, Physical Security Information Management, and Computer Aided Dispatch applications.
Direct radio network interoperability
Direct radio network interoperability is provided through the ISSI Gateway and end-to-end native P25 communication features in the Cisco IPICS Dispatch Console.
Radio signaling is providing dispatchers and radio users with features such as talker ID, emergency call, and private calls.
IT database integration, a Lightweight Directory Access Protocol authentication feature that allows Cisco IPICS users to be authenticated against a common Active Directory repository.
High availability for multiple SIP providers, which minimizes single-points-of-failures in Cisco IPICS deployments, by allowing the dial engine, dial-in functionality, and dial-out functionality to work with multiple SIP providers.
Improved audio high availability, which provides redundancy and failover for the UMS - this minimizes media downtime for virtual talkgroups and remote connections if a critical media service fails.
More efficient configuration, as IPICS now supports script-based bulk uploading of a large number of users, channels, or Cisco Video Surveillance Operations Manager.
Language support for internationalization of the IDC, dial engine prompts, and IP-phone services.
Operating system backup, available on a USB drive.
Custom splash screen
Custom splash screen, which can be configured for the Administration Console and the IDC.
Joystick integration with external systems.
Enhanced IDC dialer, who supports last-number redial.
Highly secure communication
Highly secure communication, the ISSI gateway with P25 radio systems provides the option of end-to-end encrypted calls directly with dispatchers.