Cisco Unified Provisioning Manager is a component of the Cisco Unified Communications Management Suite, consisting of Cisco Unified Provisioning Manager, Cisco Unified Operations Manager, Cisco Unified Service Monitor, and Cisco Unified Service Statistics Manager. Designed specifically for managing Cisco Unified Communications solutions, the Cisco Unified Communications Management Suite offers comprehensive provisioning, monitoring, and troubleshooting capabilities throughout the solution lifecycle.
Cisco Unified Provisioning Manager is a provisioning application for Cisco Unified Communications initial deployments and implementations. With automated processes for initial deployment and "day-2" additions and changes, Cisco Unified Provisioning Manager facilitates rapid installation and maintenance of Cisco Unified Communications components. With this tool, Cisco customers have achieved 10:1 productivity improvement for time to deployment.
Cisco Unified Provisioning Manager significantly reduces the ongoing costs and expertise required to manage the changes that occur once the network is operational. A knowledgeable administrator is able to configure policy at various levels that will enforce who is able to do delegated management; for whom that delegation applies; how business-level services apply to voice and messaging applications; and which types of end users (subscribers) are permitted to use which standard services.
Through the use of this policy and standard configuration approach, provisioning and activation of subscriber services are greatly simplified, while the overall ability to manage and provide services that make use of the underlying Cisco Unified Communications applications is retained. Costs are reduced, time to dial tone is reduced, and errors are practically eliminated. Subscribers are more satisfied, and your IP communications professionals have more time to focus on higher-value activities than repetitive operational issues.
Business-oriented approach with workflow automation
Cisco Unified Provisioning Manager permits standard services (phone, line, and voicemail, for example) to be ordered for subscribers (the owner of the individual phone, voicemail, or other service). Cisco Unified Provisioning Manager processes all changes to the underlying Cisco Unified Communications applications as an order. An order may be created to make a subscriber-level change (to a phone or line, for example) or an IP communications-level infrastructure change (such as provisioning a new calling search space or route pattern). All orders in the system are tracked and viewable, both across orders and by subscriber name or ID. A simple wizard-driven approach is used for ordering services. Cisco Unified Provisioning Manager permits delegation of the order management capability so that requests for service additions, changes, or cancellations can be done without requiring an underlying knowledge of the voice applications that are delivering those services. Cisco Unified Provisioning Manager provides the same ordering experience regardless of the technology delivering the Cisco Unified Communications services.
Configuration templates provide the ability to autoconfigure the Cisco Unified Communications voice infrastructure in a consistent way. Templates can be created to initially configure or reconfigure Cisco Unified Communications components. When pushing a template to a device, users may specify an optional keyword list, which defines the values of the keywords to be used (replaced) during the provisioning operation. The Cisco Unified Provisioning Manager template capability permits the definition of standard configurations that can be used in situations such as rolling out new offices, locations, remote sites, or organizational overlays.
Subscriber services may be ordered using the web interface on an individual basis for a single subscriber. However, when deploying a large number of services, it is often desirable to combine these together into a single batch, which can be scheduled to run at a later time. Cisco Unified Provisioning Manager permits a single batch to contain multiple types of orders: add, change, or cancel. It also permits multiple types of services to be specified in a single batch operation; for example, a batch can contain a combination of phone and voicemail additions or changes. Batches can be run immediately upon uploading to Cisco Unified Provisioning Manager or may be scheduled for execution at a later time.
Role-based accessProduct Highlights
Cisco Unified Provisioning Manager provides two dimensions to roles, depending upon whether the person is a user of the system or a subscriber of services. User roles define access to certain functions exposed through the web interface to the user of the system. The subscriber role refers to the role that a subscriber will have within an organization; the role dictates the services for which subscribers are entitled. User roles are predefined in the system. Subscriber roles are configurable by the administrator.
- Northbound API
- Infrastructure configuration (day-1 support)
- Template-based provisioning
- Consolidated view of unified communications devices
- Provisioning policy settable at several levels
- Inventory tracking
- Additions and changes (day-2 support)
- Subscriber services wizard
- Domain administration capability
- Order Workflow