Cisco SMARTnet - Extended service agreement

When a problem occurs that can disrupt business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible before it can affect the business. Cisco SMARTnet Service facilitates rapid resolution of critical network issues and improves operational efficiency through a combination of expert technical support; flexible hardware coverage; and smart, personalized capabilities.

When a network problem is affecting business-critical systems, you want fast access to technology experts with experience in diagnosing the toughest problems. Cisco SMARTnet Service connects you directly to the Cisco Technical Assistance Center (TAC), staffed by Cisco professionals certified in a broad range of Cisco technologies. The Cisco TAC employs a sophisticated system that automatically routes your service request to the appropriate team and escalates your case to the next level of support if it is not resolved within a specified time frame.