Cisco SMARTnet is essential to keeping your business-critical functions available, secure, and operating at peak performance. Networks are the lifeline that connects your customers to goods and services, and the impact of network downtime can be significant, degrading productivity, eroding customer confidence, and costing as much 3.6 percent of annual revenue, depending on the size of your company.
Decreased network availability can also create a negative customer experience. Analysis shows that a good customer experience correlates highly to loyalty - especially when it comes to plans for making additional purchases. In fact, repurchase plans can swing 15%. Additionally, it is estimated that a 5 percent increase in customer retention due to increased loyalty yields a staggering 75 percent increase in the net present value of an existing customer.
Fast access to experts
Connect directly to the Cisco TAC, staffed by thousands of experienced, certified Cisco professionals with experience in diagnosing the toughest problems.
Rapid access to critical parts
Flexible hardware replacement options let you select the coverage you need on a device-by-device basis to keep key business processes running smoothly.
Anytime, online access to operating system updates
OS features enable greater network capacity, advanced security, and improved regulatory compliance as well as better interoperability.
Proactive problem diagnosisProduct Highlights
The embedded Cisco Smart Call Home feature offers detailed diagnostics and real-time alerts on core network devices to help you identify and resolve issues.
- Around-the-clock access to a global network of certified technologists through the Cisco Technical Assistance Center (TAC)
- Ongoing operating system software updates, including both minor and major releases within the licensed feature set
- Proactive diagnostics and real-time alerts on select devices with Smart Call Home