Increasingly, today’s small businesses rely on a secure, high-performance network to get business done. You use the network when you process secure credit card purchases, talk over IP phones and mobile devices, process sensitive financial information, serve customers over Wi-Fi, exchange patient information, access customer information in the cloud, or connect with customers or suppliers through web- or video-conferencing. To keep your network running smoothly, the Cisco Small Business Support Service is a device-level service agreement that expands and enhances the technical support exclusively for Cisco Small Business Products. These industry-leading products include a minimum of a limited lifetime warranty that includes one year of phone support during business hours.
Higher Network Availability
Protect your network for three years with the confidence that your network will be there to support your business operations. Keep your network protected and secure with access to software updates. Allow your Cisco partner or a Cisco Small Business Support Center (SBSC) engineer to resolve any issues, so you can focus on your business.
Improve Employee Productivity
Lowering Costs. Network downtime can put your business on hold. With the Small Business Support Service, your Cisco partner or a Cisco Small Business Support Center engineer will help you network issues more quickly, allowing your business to keep running. Higher network availability increases employee efficiency and productivity.
Increase Revenue by Reliably Serving Customers
An increasing number of customers rely on your network to do business with you. Using this service increases network availability, which improves your customer interactions. In addition, you also allow network maintenance to be done when least disruptive to customers, on evenings and weekends.