The Cisco Smart CallConnector Advanced client is designed to streamline the business communications of your employees by providing them with real-time information on the availability of their contacts and offering multiple methods for communicating with them. The solution lets employees know who is available and the best method for connecting with them.
Cisco Smart CallConnector Advanced is a desktop unified communications application that integrates the contact data in your PC applications with the features of your Cisco Smart Business Communications System. As a client/server solution that is easy to deploy, configure, and use, this application offers integrated access to call handling, visual voicemail, presence and telephone status, secure and federated instant messaging.
Use the powerful search option to locate contacts
Users can view and quickly locate contacts and call or send messages. Graphical icons display the telephone status as well as availability and current location for contacts for whom this information is available.
Manage active calls
The call window displays all the active calls, with the callers' names read from the directories. Users can click on a contact, auto-dial from outlook, or drag and drop a number to make, transfer, or set up a conference call. The phone features are available from the context-sensitive toolbar.
Communicate via instant messages
With the Cisco SCC-Advanced client, you can view presence status and send instant messages to your colleagues at work and to external contacts on compatible IM servers. SCC-Advanced provides administrator-controlled access to instant messaging and presence federation. When your external account is added to the SCC-Advanced client, it will download your contact lists, allowing you to view their presence status and click and send instant messages.
View and listen to voice messages on a PC
The SCC-Advanced client displays a popup alert message when you have voice messages, showing the number of messages. You can view all the and saved voice messages, play them in any order, reply, call back, or send an IM/email message. You can also download and forward voice messages via email. The SCC-Advanced client allows you to record and change your greeting manually or to have it change automatically when your availability status changes.
Experience enhanced outlook integrationProduct Highlights
The Cisco SCC-Advanced client provides a toolbar and right-click menu in outlook to allow you to access all your communications services directly from within outlook. You can locate contacts, manage calls, and send instant messages without leaving outlook. In addition, users can synchronize their availability to the outlook calendar so that their status gets updated based on their outlook calendar setting.
- View a history of calls and instant messages