Cisco Smart Care Service is a smart, collaborative networkwide service that enables your partner to deliver proactive network monitoring, health checkups, diagnostics, and software repairs, in addition to technical support for your entire Cisco network, in a single contract. Service is delivered through a local Cisco Certified Partner that works with Cisco to deliver a consistently excellent service experience to you.
Cisco Smart Care Service delivers visibility into the health and security of your network, giving you the information you need to improve performance and increase your operational efficiency. Through a secure web portal, you can view the status of your overall network health, security, and voice performance anywhere, anytime. The Cisco certified partner maintains a clear, continuously updated picture of each device in your network to provide you with up-to-date status reports and identify potential problems.
A simple, complete solution
Cisco Smart Care Service provides technical support for your entire business network (including advanced security and IP voice solutions) with a single support contract. You receive expert technical support directly from your partner, ongoing operating system and application software updates for all covered devices and applications, next-business day hardware replacement with an option to upgrade to four-hour advance replacement in the event of a failure, and a wealth of Cisco tools and resources through registered access to Cisco.com. As a result, you can take a comprehensive approach to the care and continuous improvement of your network for a single price, with a single point of contact.
Customized support and maintenanceProduct Highlights
The Cisco Smart Care Service is customized by your Cisco certified partner specifically for you, to give you just the right level of network service to support the size and complexity of your business. By combining a local Cisco certified partner's personalized service and in-depth understanding of your business with industry-leading tools, training, and resources from Cisco, you gain a consistently excellent service experience that addresses all of your requirements throughout the lifecycle of your network.
- Increases network visibility and provides you with the information you need to efficiently manage and continually improve your network
- Improves the uptime, security, and performance of your network through ongoing monitoring and periodic assessments that allow you to address problems before they affect your business
- Allows your IT staff to operate more efficiently by reducing the time and effort required to keep your network running optimally
- Enhances your employee productivity and your responsiveness to customers through improved availability of your essential business applications
- Optimizes your business profitability by helping you get the most from your technology investments
- Simplifies your contract management and maintenance requirements through a single service contract that covers all of your Cisco devices
- Combines the expertise and service advantages of both Cisco and Cisco certified partners into a single offering