Home > Service and Support > Networking > Cisco Networking > Cisco Smart Care Service Core

Cisco Smart Care Service Core

Mfg Part #: CON-SCP-LCT255A


Cisco Smart Care Service Core
Ordering Information
MSRP$270.00
Our Price$233.66
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Cisco Unified Communications Select Operate Service provides crucial expertise, monitoring, and reporting capabilities to help your IT staff keep your Cisco Unified Communications system available, secure, and performing at consistently high levels.

The Cisco Select Operate Service, part of the Cisco Lifecycle Services framework, can help you quickly identify and resolve incidents by providing a simple monitoring solution with access to highly trained engineers, who are adept at analyzing complex networking issues and assisting with incident remediation. This select suite of services can help reduce downtime, improve Unified Communications performance, and lead to higher productivity.

With the Cisco Select Operate Service, you gain a proactive support solution that combines 24-hour, 365-day-a-year access to technical support representatives plus a simple-to-install monitoring solution designed for Cisco Unified Communications using leading industry-proven practices.

The Cisco Select Operate Service remotely monitors key environmental, performance, and availability leading indicators for Cisco Unified Communications systems based on leading practices. The monitoring solution, hosted by Cisco Systems helps you to proactively manage your Unified Communications system by providing critical event notification and performance reports via a Web portal.

In addition to the monitoring solution, with one simple phone call, you can reach an engineer certified to work through problems and resolve issues fast. Cisco support engineers provide assistance with all Cisco hardware components and Unified Communications application software. The service protects you with hardware replacement should a device or system fail and provides software updates to make sure applications run smoothly and are always up to date.


Product Highlights
  • Connect co-workers, partners, vendors, and customers with the information and expertise they need
  • Access and share video on the desktop, on the road, and on-demand, as easily as making a phone call
  • Facilitate better team interactions, dynamically bringing together individuals, virtual workgroups, and teams
  • Make mobile devices extensions of the corporate network so mobile workers can be productive anywhere
  • Innovate across the value chain by integrating collaboration and communications into applications and business processes

Our company is a Cisco authorized sales center.

Per Cisco policy, all Cisco sales must be shipped to the end-user customer. Please contact us at 1-866-469-2678 for details or questions.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerCisco
Manufacturer Part #CON-SCP-LCT255A
Cost Central Item #11808299
Product DescriptionCisco Smart Care Service Core - Extended service agreement - advance parts replacement - 1 year - 24x7 - 4 h - for P/N: LIC-CT2504-5A, L-LIC-CT2504-5A
TypeExtended service agreement
Service IncludedAdvance parts replacement
Full Contract Period1 year
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Designed ForP/N: LIC-CT2504-5A, L-LIC-CT2504-5A

Extended Specifications

General
TypeExtended service agreement
Service IncludedAdvance parts replacement
Full Contract Period1 year
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsExtended service agreement - advance parts replacement - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2
Technical support - remote monitoring - 1 year
Technical support - preventive maintenance - 1 year
Product info support - web knowledge base access - 1 year
New releases update - 1 year
Compatibility Information
Designed ForP/N: LIC-CT2504-5A, L-LIC-CT2504-5A

Available Compatible Products

DescriptionMfg Part #StockPrice 
Cisco 2504 Wireless Controller Adder LicenseCisco 2504 Wireless Controller Adder License
License ( license (electronic delivery) ) - 5 access points - for Cisco 2504 Wireless Controller
L-LIC-CT2504-5A No $849.41 Buy Now
Cisco 2504 Wireless Controller Adder LicenseCisco 2504 Wireless Controller Adder License
License - 5 access points - for Cisco 2504 Wireless Controller
LIC-CT2504-5A No $841.05 Buy Now

Customer Care
Help Desk
Web Site Features
Company Information

Total time: 0.0590 seconds