Cisco UC Integration for Microsoft Office Communicator is an easy-to-deploy desktop integration that provides instant access to enhanced Cisco Unified Communications from Microsoft Office Communicator 2007. With this tight integration you can have a transparent collaboration experience with Cisco Unified Communications services-softphone, mid-call control, messaging, conferencing, desk-phone control, and phone presence-directly from your PC.
This desktop integration is an addition to the Cisco Unified Communications with Microsoft solution portfolio for customers and partners seeking to enable interoperability communications between Cisco and Microsoft technology components. It augments existing presence and instant messaging capabilities of Microsoft Office Communicator with a broad set of Cisco Unified Communications services while providing the benefits of investment protection and reduced complexity delivered by a single call-control solution.
Cisco UC Integration for Microsoft Office Communicator is intuitively designed and easy to use, and it delivers convenient access to a broad range of features from the toolbar, including a phone icon where you can select a contact from your buddy list to initiate a phone call and a voicemail button for one-click access to the Voicemail telephony user interface (TUI) with a visual indicator when you have new voicemail messages. You also can view your conversation history, switch between softphone mode and desk-phone control mode, set options such as call forwarding, and bring up a dial pad to enter any phone number to call.
Right click to call or conference from buddy list or IM session
Check the presence of the person you want to call, and then initiate a phone call to that person quickly by right clicking and selecting "Place a Call".
Simply drag and drop a contact from your buddy list to the phone icon to make a call to that person's phone number.
Call from Microsoft Office Communicator search
Search for anyone in your address book and initiate a call to that person, or simply type a phone number and then right click to initiate the call.
Direct dial from dial pad
Use the dial pad to enter a phone number to call.
Inbound call notification
You can receive incoming call alerts with the option to answer the call or divert the call to your voicemail. With Microsoft Office Communicator, you can answer phone calls no matter where you are using your laptop or PC.
Call history display
You can reference missed, placed, and received phone calls directly from Microsoft Office Communicator.
When not using Microsoft Office Communicator, you can have all your phone calls sent to another number, for example to a cell phone.
You have visual access to information about your current conversation, including calling name and number display; call status; and information about participants, including presence and duration counter. You can readily access mid-call control features directly from the conversation.
The solution provides proven and reliable call-control features of Cisco Unified Communications Manager, including dual tone multi-frequency (DTMF), call waiting, mute, transfer, conference, redial, hold, hang up, merge, park, and the capability to adjust the volume of your calls.
Escalate to IM
You can launch an IM session from your conversation window for sending text such as URLs.
You can make and receive phone calls from anywhere you can access the corporate network with your PC or laptop.
You can control your desk phone from your PC or laptop while in your office.
User switch between modesProduct Highlights
You can switch between desk-phone and softphone mode as you move around with your PC or laptop.
- Click to call from Microsoft Office applications and browsers