Underlying the competitive advantage of Cisco Unified Communications systems is a sophisticated interplay of network infrastructure, call control, user endpoints, and advanced applications. For optimal performance, network managers need advanced tools with intelligence and functionality that simplify management of Unified Communications services throughout their lifecycle.
The Cisco Unified Communications Management Suite helps enable Cisco enterprise customers to optimize the power of Cisco Unified Communications solutions to improve productivity while controlling operational expenditures.
Designed specifically for managing Cisco Unified Communications solutions, the Cisco Unified Communications Management Suite offers integrated provisioning, monitoring, troubleshooting and reporting capabilities.
Operators can view and operate all applications in the suite from a customizable, web-based dashboard interface. This interface simplifies management of the entire Unified Communications stack, including the network infrastructure, call control, user endpoints, and powerful Unified Communications applications such as Cisco Unity, Cisco Tele- Presence, Cisco Unified MeetingPlace, and Cisco Unified Customer Contact solutions.
Simplified deployment and configuration
With automated processes for initial deployment and "day-2" moves, adds, and changes, Cisco Unified Provisioning Manager reduces both initial and ongoing costs of Unified Communications deployments. It is highly scalable, provisioning up to 30,000 Cisco IP Phones or other endpoint devices. Batch provisioning facilitates automated rollout to large numbers of subscribers reducing deployment time. Its powerful templates let administrators define policy-based configurations that can be leveraged for both initial deployment and ongoing administration to simplify and reduce the time to configure and change users. It uses policy-driven, business-level abstraction capabilities for managing subscriber services, allowing service delegation to business owners. Customers have seen more than 10:1 reduction in the time to add or change users for day to day administration, dramatically reducing the cost of managing Unified Communications solutions.
Proactive network and fault management
With real-time, graphical service-level views of the entire Cisco Unified Communications infrastructure, Cisco Unified Operations Manager facilitates efficient operations. It tracks the real-time operational status of every Unified Communications element and Cisco IP Phone and provides proactive notification of any issues which may impact service quality. Network administrators can be notified while away from the office allowing issues to be addressed 24 x 7 before users are impacted. It monitors the network using built-in rules, diagnoses problems, tracks changes to IP Phone status, and tracks inventory of Unified Communications devices and IP Phones. It provides contextual diagnostic tools to facilitate rapid troubleshooting and fault isolation. Service-level, real-time alerting and reporting is built in; in conjunction with Cisco Unified Service Monitor, it also supports alerts and reports on service quality.
Real-time voice quality monitoring and alerting
Maintaining optimal service quality requires real-time tracking, evaluation, and reports about user experience metrics such as delay, loss, and jitter. Cisco Unified Service Monitor helps service providers achieve high user satisfaction, reducing subjective discussions with users about call quality. It measures service quality and calculates reports associated with active calls on the system. Administrators can establish alert thresholds based on device and codec types. Call quality metrics gathered from Cisco IP Phones or sensors allow providers to assess call quality and address issues before users call to complain. These metrics are available to Cisco Unified Operations Manager for alerting and to Cisco Unified Service Statistics Manager for capacity planning and trending.
Historical voice reporting, capacity planning, and trendingProduct Highlights
Cisco Unified Service Statistics Manager provides visibility into key performance metrics across the Unified Communications system to help executives and operations personnel to optimize resources. Operations personnel can generate call volume, service availability, call quality and resource utilization reports with trending over time to identify growing operational issues before they become service-affecting. Historical reports improve security by identifying unusual call activity and can help reduce or eliminate costs associated with fraud. Utilization and capacity trend reports enable capacity planners to identify underutilized trunks, gateways and other resources to reduce costs. These trend reports also enable planners to estimate at what point in the future trunk or gateway utilization thresholds may be crossed and when upgrades need to occur. These are just a few examples of the business benefits of analyzing historical Unified Communications metrics. Better visibility into performance trends enables companies to better assess, control, allocate, and optimize resources to reduce operational costs.
- Integrated suite of four applications simplifies management of Cisco Unified Communications infrastructures with a consistent user interface
- Comprehensive management of the entire Cisco Unified Communications solution, including the latest devices and applications
- Web-based design gives administrators access from anywhere
- Facilitates rapid deployment and ongoing management, monitoring, and quality of service