Cisco Unified Communications Manager Business Edition 6000 is designed for organizations with up to 1000 employees. The solution offers premium voice, video, mobility, messaging, presence, and contact center features on a single platform and provides core communication capabilities that medium-sized businesses need for improved collaboration across the value chain. Enabled by virtualization technology, Cisco Unified Communications Manager Business Edition 6000 consolidates multiple applications on single platform and therefore allows medium-sized businesses to reduce their total cost of ownership (TCO) and improve productivity of their employees. The high-availability features supported by the solution make Cisco Unified Communications Manager Business Edition 6000 ideally suited for companies that require mission-critical voice, messaging, and contact center capabilities.
In addition to standard telephony features such as call coverage, call transfer, call waiting, hold, conference, park, and pickup, Cisco Unified Communications Manager Business Edition 6000 delivers a powerful set of telephony features for medium-sized businesses: for instance, intercom with whisper page, do not disturb, hold reversion, immediate divert to voicemail, and hunt groups.
Cisco Unified Communications Manager Business Edition 6000 includes a powerful voice-messaging system, Cisco Unity Connection, which provides many advanced capabilities that you can customize to increase individual and team productivity. Employees can personalize communications options and interact with the system to manage calls and messages in the way that is most comfortable and convenient for them. The flexible user interface makes messaging more efficient for both intensive and occasional voicemail users.
Speech-enabled messaging and automated attendant
To maximize the productivity of mobile workers, Cisco Unity Connection offers a natural and robust speech-activated user interface that allows you to browse and manage your voice messages using simple, natural speech commands. In addition, the speech connect for Cisco Unity Connection feature is a built-in speech-enabled automated attendant that enables you to call other Cisco Unity Connection users or personal contacts by simply using your voice.
Personal web administration
Cisco Unity Connection allows you to customize your personal settings from a web browser using the Cisco Unity Connection assistant, a dynamic interface in the browser-based Cisco Personal Communications Assistant (PCA). You can quickly and easily establish or change personal settings such as your voicemail options, security codes, personal distribution lists, and message-delivery options. You can also use the web administration interface to define and manage personal call-transfer rules to customize the delivery of incoming calls based on caller, time of day, or calendar status.
Instant messaging and presence
Feature-rich enterprise IM is an important real-time communications medium for customers; it introduces another mode of communication among users, customers, and suppliers. Instant messaging is an important communication option that lets you efficiently interact in today's multitasking business environment. Cisco Unified Presence provides personal chat, group chat, and persistent chat capabilities so you can quickly connect with individuals and groups and conduct ongoing conversations.
Cisco Unified Presence client experiences
Cisco Unified Presence offers customers many communication client options. The client a customer uses depends on the services or environment in which the customer deploys Cisco Unified Presence. Cisco Unified Presence allows you to mix and match clients depending on the needs of the enterprise. Cisco Unified Personal Communicator provides one of the richest desktop unified communications experiences, supporting IM, presence, video, desktop phone control, and soft phones.
Contact center routing capabilities
Maximum return on investment (ROI) for contact centers is provided when your company's business rules can influence the behavior of the contact center. The routing capabilities of Cisco Unified Contact Center Express facilitate categorization and prioritization of customer contacts in a way that best meets your business requirements to help ensure that each contact is routed to the right agent at the right location the first time to maximize resolution on the first call.
Contact center email management
Customers are turning to company websites to locate information about products and services, to seek support, and to conduct transactions. In addition, customers are seeking alternative ways, such as email, to contact customer support centers, and the volume of incoming email interactions to contact centers is growing. Cisco Unified Contact Center Express offers the agent e-mail feature for email management.