Cisco CallManager Express is a solution embedded in Cisco IOS Software that provides call processing for Cisco IP phones. This solution enables the large portfolio of Cisco access routers to deliver telephony features similar to those that are commonly used by business users to meet the requirements of the small office, thereby enabling deployment of a cost-effective, highly reliable, IP Communications solution for the small office.
Customers can now scale IP telephony to a small site or branch office with a solution that is very simple to deploy, administer, and maintain. The Cisco CallManager Express solution is best suited for customers who are looking for a low-cost, reliable, feature-rich solution.
Cost-effective operations through a single, integrated voice and data platform for all branch-office needs
Highly reliable routers provide robust quality of service (QoS), network security, encryption, firewall, and network modules that deliver content networking and enhanced VPN services to address branch- and small-office business needs. The system delivers integrated IP telephony, voicemail, and Automated-Attendant functions, allowing you to deploy one device to address all your business needs, thereby simplifying management, maintenance, and operations and delivering a lower total cost of ownership (TCO).
Sophisticated key system and private-branch-exchange (PBX) capabilities
Small offices have different workflows and require specialized features to support their work practices. Cisco Unified Communications Manager Express delivers a robust set of telephony features for the small office and delivers innovative value- added capabilities through XML. These capabilities, which traditional systems cannot deliver, enhance the productivity of the end user and the business.
The Cisco Unified Communications Express Services Interface application programming interface (API) facilitates development of computer-telephony integration between Cisco Unified CME and third-party applications to enable call monitoring, call control, and call provisioning with any Cisco Unified CME Skinny Client Control Protocol (SCCP) endpoint. As a result, Cisco Unified CME can now be integrated with a variety of value-added unified communications service applications, in either co-located or service provider-hosted deployment scenarios, to support the critical unified communications services that are part of the end user's business process.
From basic call queuing to sophisticated contact centers for small to medium sized companies, branch-office locations, or departments, you can deploy agent-assisted or self-service applications to reduce business costs and improve customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services. Interoperability with Cisco Unified Communications Manager: You can deploy Cisco Unified Communications Manager at larger sites and Cisco Unified Communications Manager Express at branch-office locations where local call processing is required. Using H. 323 or Session Initiation Protocol (SIP) trunking, you can route calls over the WAN with calling-party name and number information, plus compressed voice for better WAN bandwidth usage.
Cisco Unified CallConnectors for desktop CTI
You can simplify communications and facilitate collaboration between users and customers with the easy-to-use interface of the Cisco Unified CallConnector suite. These products extend customer information with call control to the Microsoft Windows desktop, providing integration with popular customer-relationship-management (CRM) products or Microsoft Windows for more effective communications.
Investment protection and ease of upgrade to centralized call-processing systems
With a simple software configuration change on the router, you can convert an integrated services router system with Cisco Unified Communications Manager Express to a highly available Cisco Unified Survivable Remote Site Telephony (SRST) gateway in a centralized Cisco Unified Communications Manager deployment architecture. This flexibility helps ensure full investment protection for successful businesses that might outgrow the system capacity.
Remote maintenance and troubleshooting
You can use the industry-standard Cisco IOS Software command-line interface (CLI) or user-friendly GUI to configure and administer Cisco Unified Communications Manager Express.