Cisco Unified Communications Select Operate Service provides crucial expertise, monitoring, and reporting capabilities to help your IT staff keep your Cisco Unified Communications system available, secure, and performing at consistently high levels.
The Cisco Select Operate Service, part of the Cisco Lifecycle Services framework, can help you quickly identify and resolve incidents by providing a simple monitoring solution with access to highly trained engineers, who are adept at analyzing complex networking issues and assisting with incident remediation. This select suite of services can help reduce downtime, improve Unified Communications performance, and lead to higher productivity.
With the Cisco Select Operate Service, you gain a proactive support solution that combines 24-hour, 365-day-a-year access to technical support representatives plus a simple-to-install monitoring solution designed for Cisco Unified Communications using leading industry-proven practices.
The Cisco Select Operate Service remotely monitors key environmental, performance, and availability leading indicators for Cisco Unified Communications systems based on leading practices. The monitoring solution, hosted by Cisco Systems helps you to proactively manage your Unified Communications system by providing critical event notification and performance reports via a Web portal.
In addition to the monitoring solution, with one simple phone call, you can reach an engineer certified to work through problems and resolve issues fast. Cisco support engineers provide assistance with all Cisco hardware components and Unified Communications application software. The service protects you with hardware replacement should a device or system fail and provides software updates to make sure applications run smoothly and are always up to date.Product Highlights
- Connect co-workers, partners, vendors, and customers with the information and expertise they need
- Access and share video on the desktop, on the road, and on-demand, as easily as making a phone call
- Facilitate better team interactions, dynamically bringing together individuals, virtual workgroups, and teams
- Make mobile devices extensions of the corporate network so mobile workers can be productive anywhere
- Innovate across the value chain by integrating collaboration and communications into applications and business processes