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Cisco Unified Computing Support Service Advance Replacement

Mfg Part #: CON-UCS2-SMS-1

Cisco Unified Computing Support Service Advance Replacement
Ordering Information
Our Price$1.00
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014

For support of your entire Cisco Unified Computing System, Cisco offers the Cisco Unified Computing Support Service. This service provides expert software and hardware support to help you sustain performance and high availability of your unified computing environment. In addition to all of the Warranty Plus features, you have access to the award-winning Cisco Technical Assistance Center (TAC) around the clock, from anywhere in the world. If you purchase your server operating system or virtualization software from Cisco, Cisco will also provide 24-hour support for this third-party software. The support engineers have a wide range of industry certifications, including VMware, Red Hat, Novell, and Microsoft certifications. As a result, Cisco engineers help you resolve identifiable and reproducible problems, using established escalation management procedures to enlist specialized expertise from Cisco and selected third parties where necessary. For UCS blade servers, you get Smart Call Home, which provides proactive, embedded diagnostics and real-time alerts. For systems that include the Unified Computing System Manager, the support service includes downloads of Unified Computing System Manager upgrades, which might require appropriate software licensing. The Unified Computing Support Service includes flexible hardware replacement options, including replacement in as little as two hours. You can also access Cisco's extensive online technical resources to help you maintain optimal efficiency and uptime of your unified computing environment.

Product Highlights
  • Global access to Cisco TAC 24 hours a day, seven days a week
  • Software and hardware support for the entire System
  • Support for third-party software 24 hours a day, seven days a week; required if purchased from Cisco
  • Triage support for third-party software that is part of UCS solution defined by Cisco but not purchased from Cisco
  • Downloads of UCSM upgrades for systems with the Unified Computing System Manager; might require appropriate software licensing
  • Proactive diagnostics using embedded Call Home technology that continuously monitors UCS health
  • Real-time alerts of potential issues
  • For specific alerts, automatically generates service requests for severe problems
  • On demand access to the extensive Cisco. com online knowledge base, resources, and tools
  • Improved uptime and performance of your Cisco Unified Computing System through anytime access to vital technical support and resources
  • Expert assistance from skilled support engineers with extensive training in complex, virtualized environments and the Cisco Unified Computing System
  • Ability to maintain strong system security and the latest feature set through ongoing software updates
  • Ability to proactively identify and diagnose hardware issues before they affect critical applications
  • Fast, accurate hardware repair from onsite unified computing engineer
  • Easy support contract management with the ability to cover unified computing hardware, operating systems, and virtualization software with a single contract

Our company is a Cisco authorized sales center.

Per Cisco policy, all Cisco sales must be shipped to the end-user customer. Please contact us at 1-866-469-2678 for details or questions.
Please note that this item is a license and not a boxed item.

General Specifications

Manufacturer Part #CON-UCS2-SMS-1
Cost Central Item #10992191
Product DescriptionCisco Unified Computing Support Service Advance Replacement - Extended service agreement - replacement - 1 year - 8x5 - 4 h
TypeExtended service agreement
Service IncludedReplacement
Full Contract Period1 year
Response Time4 hours
Service Availability8 hours a day / 5 days a week

Extended Specifications

TypeExtended service agreement
Service IncludedReplacement
Full Contract Period1 year
Response Time4 hours
Service Availability8 hours a day / 5 days a week
Service & Support DetailsExtended service agreement - parts - 1 year - shipment - response time: 4 hours - availability: 8 hours a day / Monday-Friday
Technical support - emergency consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - availability: business hours
Product info support - web knowledge base access - 1 year
New releases update - 1 year

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