The Cisco Unified Department Attendant Console is an operator attendant console designed specially for departmental use with Cisco Unified Communications Manager. This application supports a maximum of 150 IP phones and two operator clients per department. Associated with a Cisco Unified IP Phone, this application allows a departmental administrator (operator) to quickly accept calls, easily look up busy status, and effectively dispatch incoming calls by supporting either blind or consultative transfer to enterprise users. The Cisco Unified Department Attendant Console offers a rich set of features, including a call queuing engine, busy status, and directory search capabilities, which are integrated into the Cisco Unified Communications Manager directory.
The Cisco Unified Department Attendant Console can be installed to a dedicated hardware server or loaded onto a desktop PC. If the dedicated hardware server approach is used, up to five departments, each with 150 IP phones and two operator clients, can be supported with a single PC server.
A Web-based installation utility guides you through configuring the application server with Cisco Unified Communications Manager. For each operator client, Cisco Unified Department Attendant Console client software is loaded on the operator's desktop PC.
Support for one queue
This feature allows the department administrator to receive and screen calls.
Queue operator views
Department administrators can view all calls within the queue. If they see many calls in queue, they know that they need to quickly process callers. If there are few calls in queue, they can spend more time with each caller to provide a higher level of customer service.
Support for up to 150 IP phone users
Department administrators can answer calls and view busy status for up to 150 IP phone users. Both the user's Cisco Unified IP Phone and cell phone numbers can be listed.
Transfer reversion (call recall)
This feature allows a transferred call to revert back to the department administrator so that it can be answered and then transferred to a new destination.
With call park, a caller can be placed on hold while the department administrator announces that there is a call holding for a particular person or group. The call can be answered by any phone by using an access code. Both directed call park and undirected call park are supported.
Call park recall
If a call is not answered, this feature allows a parked call to revert back to the department administrator so that it can be transferred to a new destination.
This feature allows the department administrator to shift between callers.