Home > Software > Internet & Communication > Cisco Internet & Communication > Cisco Unified Department Attendant Console

Cisco Unified Department Attendant Console

Mfg Part #: CUD-ATT-CON


Cisco Unified Department Attendant Console

Ordering Information
MSRP$1,395.00
Our Price$915.18
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

The Cisco Unified Department Attendant Console is an operator attendant console designed specially for departmental use with Cisco Unified Communications Manager. This application supports a maximum of 150 IP phones and two operator clients per department. Associated with a Cisco Unified IP Phone, this application allows a departmental administrator (operator) to quickly accept calls, easily look up busy status, and effectively dispatch incoming calls by supporting either blind or consultative transfer to enterprise users. The Cisco Unified Department Attendant Console offers a rich set of features, including a call queuing engine, busy status, and directory search capabilities, which are integrated into the Cisco Unified Communications Manager directory.

The Cisco Unified Department Attendant Console can be installed to a dedicated hardware server or loaded onto a desktop PC. If the dedicated hardware server approach is used, up to five departments, each with 150 IP phones and two operator clients, can be supported with a single PC server.

A Web-based installation utility guides you through configuring the application server with Cisco Unified Communications Manager. For each operator client, Cisco Unified Department Attendant Console client software is loaded on the operator's desktop PC.

Support for one queue
This feature allows the department administrator to receive and screen calls.

Queue operator views
Department administrators can view all calls within the queue. If they see many calls in queue, they know that they need to quickly process callers. If there are few calls in queue, they can spend more time with each caller to provide a higher level of customer service.

Support for up to 150 IP phone users
Department administrators can answer calls and view busy status for up to 150 IP phone users. Both the user's Cisco Unified IP Phone and cell phone numbers can be listed.

Transfer reversion (call recall)
This feature allows a transferred call to revert back to the department administrator so that it can be answered and then transferred to a new destination.

Call park
With call park, a caller can be placed on hold while the department administrator announces that there is a call holding for a particular person or group. The call can be answered by any phone by using an access code. Both directed call park and undirected call park are supported.

Call park recall
If a call is not answered, this feature allows a parked call to revert back to the department administrator so that it can be transferred to a new destination.

Call toggle
This feature allows the department administrator to shift between callers.


Our company is a Cisco authorized sales center.

Per Cisco policy, all Cisco sales must be shipped to the end-user customer. Please contact us at 1-866-469-2678 for details or questions.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerCisco
Manufacturer Part #CUD-ATT-CON
Manufacturer UPC #0882658165177
Cost Central Item #11009120
Product DescriptionCisco Unified Department Attendant Console - License - 1 server - Win
CategoryInternet & communication applications
SubcategoryInternet & communication - IP telephony
License TypeLicense
License Qty1 server
License PricingStandard
PlatformWindows
OS RequiredMicrosoft Windows 2000 Server SP2

Extended Specifications

General
CategoryInternet & communication applications
SubcategoryInternet & communication - IP telephony
Software
License TypeLicense
License Qty1 server
License PricingStandard
PlatformWindows
System Requirements
OS RequiredMicrosoft Windows 2000 Server SP2
System Requirements DetailsPentium 4 - 1 GHz - RAM 1 GB - HD 80 GB

Customer Care
Help Desk
Web Site Features
Company Information

Total time: 0.0682 seconds