Customers adopt Cisco Unified Communication Solutions to increase productivity, speed up communication, and enable collaboration with either colleagues within the enterprise or external partners and suppliers.
Cisco Unified Presence takes the rich feature set of the Jabber Extensible Communications Platform (XCP) and delivers it as part of Cisco Unified Presence. Using this Jabber technology it delivers enhanced enterprise instant messaging features, including group chat, persistent chat, and IM logging, along with a suite of business-to-business and business-to-consumer Instant Messaging and presence open federations.
Cisco Unified Presence lays the foundation to deliver enterprise instant messaging and presence enabled collaboration capabilities. Customers powered by Cisco Unified Presence and Cisco Unified Communications Solutions can then view the presence status or availability of the people they want to communicate with, exchange instant messages with these individuals, and escalate to a voice call or rich collaborative session.
Cisco Unified Presence natively supports standards based Jabber XMPP and SIP for Instant Messaging and Presence Leveraging Extensions (SIP/SIMPLE). With this dual protocol capability, Cisco Unified Presence offers customers a choice of either rich featured Cisco Unified Communications clients or any third party XMPP compliant instant messaging and presence client.
Cisco Unified Presence also supports presence oriented Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) interfaces. In addition, Cisco Unified Presence enables integration through Cisco XMPP Libaries, which is a Java script presence and Instant Messaging interface that allows customers and application developers to extend presence and Instant Messaging to web based applications.
Enterprise Instant Messaging
Feature rich enterprise Instant Messaging is an important real time communications medium for customers; it introduces another mode of communication between users, customers, and suppliers. Instant messaging is an important communication option that lets you efficiently interact in today's multitasking business environment. Cisco Unified Presence provides personal chat, group chat and persistent chat capabilities so you can quickly connect with individuals, groups and conduct on-going conversations.
Enterprise Instant Messaging compliancy and archiving
If Instant Messaging compliancy and archiving is unmanaged, it is impossible to protect against outside threats or to ensure efficient and appropriate use of Instant Messaging. Sometimes it is necessary to store these instant message records for future recovery and analysis by regulatory authorities and also to mitigate against the risks associated with information security breaches.
Cisco Unified Presence federation
With Cisco Unified Presence, this capability is delivered between organizations that are both running Cisco Unified Presence, or when one organization is using Cisco Unified Presence and the other is using Cisco Webex Connect, Microsoft Live Communications, Microsoft Office Communications Server (OCS), IBM Sametime, or any Jabber Extensible Communications Platform.
Cisco Unified Presence client experiences
Cisco Unified Presence offers customers many communication client options. The client a customer uses depends on the services or environment in which the customer deploys Cisco Unified Presence. Cisco Unified Presence allows the ability to mix and match clients depending on the needs of the enterprise.
Standards based application programming interfaces
Cisco Unified Presence provides standards based connectivity to any XMPP or SIP/SIMPLE capable application or network. In effect, you can request user status that is maintained in the Cisco Unified Presence engine by using the IETF standards for instant message, status, and presence sharing. These XMPP or SIP/SIMPLE standards define the accepted messaging to initiate and maintain a status request and to provide appropriate responses. The Cisco Unified Presence engine can collect and distribute status information, depending on the needs of the services deployed.