Cisco Unified Presence takes the rich feature set of the Jabber Extensible Communications Platform (XCP) and delivers it as part of Cisco Unified Presence. Using this Jabber technology it delivers enhanced enterprise instant messaging features, including group chat, persistent chat, and IM logging, along with a suite of business-to-business and business-to-consumer Instant Messaging and presence open federations. Cisco Unified Presence lays the foundation to deliver enterprise instant messaging and presence enabled collaboration capabilities. Customers powered by Cisco Unified Presence and Cisco Unified Communications Solutions can then view the presence status or availability of the people they want to communicate with, exchange instant messages with these individuals, and escalate to a voice call or rich collaborative session.
Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace. Cisco Unified Personal Communicator is a client application that provides easy, unified access to your most frequently used communications applications and services - soft phone, presence, instant messaging, visual voicemail, employee directory, communication history, video, and web conferencing - to help you effectively communicate and collaborate from anywhere you have an Internet connection.
CISCO UNIFIED PRESENCE FEATURES:
Enterprise Instant Messaging
Feature rich enterprise Instant Messaging is an important real time communications medium for customers; it introduces another mode of communication between users, customers, and suppliers. Instant Messaging is an important communication option that lets you efficiently interact in today's multitasking business environment. Cisco Unified Presence provides personal chat, group chat and persistent chat capabilities so you can quickly connect with individuals, groups and conduct on-going conversations.
Enterprise Instant Messaging compliancy and archiving
If Instant Messaging compliancy and archiving is unmanaged, it is impossible to protect against outside threats or to ensure efficient and appropriate use of Instant Messaging. Sometimes it is necessary to store these instant message records for future recovery and analysis by regulatory authorities and also to mitigate against the risks associated with information security breaches.
Cisco Unified Presence client experiences
Cisco Unified Presence offers customers many communication client options. The client a customer uses depends on the services or environment in which the customer deploys Cisco Unified Presence. Cisco Unified Presence allows the ability to mix and match clients depending on the needs of the enterprise.
Standards based application programming interfaces
Cisco Unified Presence provides standards based connectivity to any XMPP or SIP/SIMPLE capable application or network. In effect, you can request user status that is maintained in the Cisco Unified Presence engine by using the IETF standards for instant message, status, and presence sharing. These XMPP or SIP/SIMPLE standards define the accepted messaging to initiate and maintain a status request and to provide appropriate responses.
CISCO UNIFIED PERSONAL COMMUNICATOR FEATURES:
Communicate more effectively
Today's global, distributed work environment has resulted in significant challenges for workers, making it harder to connect with the right people and significantly increasing the quantity and modes of communications. Cisco Unified Personal Communicator improves productivity and speeds business processes by giving you quick and easy access to a unified set of communication tools. For example, using the integrated directory and dynamic presence information, you can find and check the availability of colleagues and partners. The application includes enterprise Instant Messaging capabilities so you can communicate in real time on time-sensitive business processes and avoid phone tag. The integrated voice, video, and conferencing capabilities let you place phone calls, exchange ideas face-to-face, and collaborate on documents. You can also view and listen to voice messages quickly and easily. With Cisco Unified Personal Communicator, your communication and collaboration tools are always available from anywhere you work, enabling smarter, more-effective communications.
Reduce communication delays with rich presence and contact information
Cisco Unified Personal Communicator lets you see the availability of co-workers and colleagues within and outside your organization. Contact availability is updated dynamically using information collected from a variety of sources by the always-on network-based presence engine. You can immediately see who is offline, available, busy, on the phone, or in the do-not-disturb state. Customized availability states, such as "in a customer meeting" can be created to provide added context, and you can let others know how you prefer to be contacted. Contact cards provide additional contact information and multiple options for initiating communications. These capabilities help reduce communication delays and result in faster decision making and enhanced productivity.
Quickly communicate with borderless enterprise-class Instant Messaging
Instant Messaging is an important communication option that lets you efficiently interact in today's multitasking business environment. Cisco Unified Personal Communicator delivers enterprise-class Instant Messaging capabilities that are based on the Extensible Messaging and Presence Protocol (XMPP) open standard and powered by Jabber technology. The solution provides personal chat, group chat, and persistent chat rooms so you can quickly connect with individuals and groups and conduct ongoing conversations. Client-side history and server-based logging capabilities allow you to view the content of prior chats and to store messages for convenience, compliance, and regulation purposes. Instant messaging is seamlessly integrated with other communication capabilities so you can simply move between individual and group chats to audio and video conversations and web conferences.
Bring business-class IP telephony and video to the desktop
Cisco Unified Personal Communicator delivers business-quality audio and video. The application is deployed with the market-leading Cisco Unified Communications Manager call control solution and includes an integrated soft phone with wide-band and high-fidelity audio, standards-based high-definition video (720p), and desk phone control features. These features mean that high-quality and high-availability audio and video telephony are available at all locations and to users' desk phones, soft clients, and mobile devices. Cisco's commitment to open standards and extensive audio and video interoperability testing eliminates the worry about what device is being used by other parties. Cisco Unified Personal Communicator makes audio and video communications a simple click away.
Accelerate team performance with multiparty conferencing
Cisco Unified Personal Communicator is integrated with Cisco conferencing solutions, such as Cisco WebEx and Cisco Unified MeetingPlace solutions, so you can instantly share documents and expand chats and conversations to multiparty audio, web, and video conferences. Because Cisco Unified Personal Communicator and Cisco conferencing solutions use standards-based audio and video technologies, the effective face-to-face collaboration of video conversations and multiparty video conferences can be extended to include participants and conferencing rooms with other standards-based video endpoints.
Accelerate adoption with an intuitive user experience
Cisco Unified Personal Communicator delivers unified communications to the desktop through an engaging user interface. The intuitive visual design promotes adoption of basic as well as advanced capabilities and integrates rich communications into the natural work flow to deliver the efficiency and productivity promised by unified communications. Availability information and communication options are made available throughout the application - such as in the visual voicemail and chat interfaces - enabling more efficient real-time collaboration.
Choose from flexible deployment options
With Cisco Unified Communications, organizations can deploy the full solution or only selected capabilities. For instance, you can deploy Cisco Unified Presence and Cisco Unified Personal Communicator as an enterprise Instant Messaging-only solution. Cisco Unified Personal Communicator has an intelligent user interface that adapts to expose the services available. So whether you are deploying cost-effective presence and Instant Messaging-only or complete unified communications, Cisco Unified Personal Communicator helps ensure that capabilities are presented in an intuitive manner that facilitates adoption.