Cisco Unity Express offers industry-leading integrated messaging, voicemail, fax, Automated Attendant, interactive voice response (IVR), time-card management, and a rich set of other messaging features on the Cisco Integrated Services Router (ISR) platform. It provides these integrated services specifically designed for the small and medium-sized office environment or enterprise branch office. With Cisco Unity Express, you can easily and conveniently manage your voice messages and greetings with intuitive telephone prompts, an easy-to-use visual voicemail interface (the Cisco Unity Express VoiceView Express application), email access to messages, and a straightforward GUI that allows simple administration and management.
Cisco Unity Express is an essential component of either a Cisco Unified Communications Manager or Cisco Unified Communications Manager Express Solution. In a Cisco Unified Communications Manager environment, Cisco Unity Express provides local storage and processing of integrated messaging, voicemail, fax, Automated Attendant, and IVR for branch offices with limited WAN connectivity, thereby alleviating concerns about WAN bandwidth and Quality of Service (QoS). Additionally, Cisco Unified Communications Manager customers with Cisco Unity or Cisco Unity Connection unified messaging solutions at their larger locations can use Cisco Unity Express at their branch-office locations and network the solutions so that employees can easily send messages between locations.
Capability to operate in Cisco Unified Communications Manager or Cisco Unified Communications Manager Express IP telephony environment
You can use Cisco Unity Express within either a Cisco centralized (Cisco Unified Communications Manager) or distributed (Cisco Unified Communications Manager Express) call-control environment. This approach provides design flexibility and investment protection if you migrate from one Cisco call-control methodology to the other.
Ability to work with multiple Cisco Unified Communications Manager Express sites
Cisco Unity Express (on NME-CUE only) can integrate with up to 10 Cisco Unified Communications Manager Express remote sites. This solution allows you to centralize voicemail and Automated-Attendant features for up to 10 sites when voicemail at each remote site is not essential and only a small number of users are at each site.
Cisco Unity Express provides familiar management features such as configuration, provisioning, and support through a CLI that is similar to the Cisco IOS Software CLI, reducing training time for network administrators and channel partners who are already familiar with Cisco IOS software.
Capability to integrate with Cisco Unified Messaging Gateway
Cisco Unity Express and later can integrate with the Cisco Unified Messaging Gateway to provide an easy-to-network solution across multiple locations. This integration provides the added benefit of automatic database synchronizations across the network so that all Cisco Unity Express systems in the Cisco Unified Messaging Gateway network can send messages with spoken-name confirmation.
CLI scripting capabilities
Cisco Unity Express provides an advanced method for efficient remote management, provisioning, and configuration of many units. This innovative feature allows for rapid deployment of many similarly configured sites.
Embedded operating system
Cisco Unity Express employs an industry-standard OS ideally suited for embedded applications. It enables a disk subsystem not provided by native Cisco IOS software. This approach translates into efficient operation while providing a robust, secure, and protected operating environment behind Cisco IOS software.
Cisco Unity Express is an embedded system, accessible only through the provided GUI and CLI. User passwords are inaccessible and are encrypted on the system using the 128-bit Secure Hash Algorithm (SHA). All packages within the Cisco Unity Express architecture are signed by Cisco to help ensure their integrity.
Secure backup and restore
A secure FTP function has been added to authenticate an FTP server before backup. In addition, the payload of the IP transmission is encrypted between Cisco Unity Express and the FTP server to help ensure confidentiality.
Scheduled online backup
You can schedule backups for Cisco Unity Express in advance. The schedule can be for one-time or recurring backups at a preset frequency (daily, weekly, monthly, yearly, or day-of-week). During backups, all voicemail and Automated-Attendant features are available for use and all operations except configuration changes work as usual, so end-user service is not disrupted.
Incremental upgrades and background downloads
Upgrading is simplified to enhance Cisco Unity Express operating efficiency. With incremental upgrades, in many cases just the relevant updates are added to the system, and a full image upgrade is not required, depending on the extent of changes introduced in the version.
The SNMP interface allows you to monitor and maintain Cisco Unity Express remotely by Cisco network management tools or other third-party management applications. The SNMP agent on Cisco Unity Express provides for management and monitoring of the system through SNMP Group Encrypted Transport operations and can send SNMPv2c notifications for various events.
System administrator dashboard
A dashboard has been added for an administrator to view mailbox assignment, status, and use information for each user on the system, providing additional efficiency and management of the resources across the system.
Real-time and historical reporting
An extensive set of real-time and historical reports for Cisco Unity Express is available, giving you powerful information for network resource planning and assessment purposes. The reports cover Cisco Unity Express applications such as voicemail, Automated Attendant, fax, IVR, and TimeCardView, and overall system status such as active calls, incoming calls over time, and rejected calls, with thresholds that you define for each.
Authentication, authorization, and accounting (AAA)
AAA allows for administrative access to the CLI and GUI that you can remotely authenticate and authorize, centralized authentication and authorization management, and multilevel administrator account usage privileges. Up to two RADIUS servers are supported as primary and backup.
Customized factory default configuration
For ease of deployment and replication and to save time for administrators, Cisco Unity Express supports a factory default source configuration file. You can populate this file with customized configuration for faster turn-up time.
XML interface application programming interface (API) for provisioning and management
Cisco Unity Express supports XML programmatic access for create, read, update, and delete procedures of any currently used configurations. You can perform pattern-based queries and updates for users, mailboxes, and groups, and perform bulk create, read, update, and delete procedures with a single request.