Cisco Unified communications solutions unify voice, video, data, and mobile applications on fixed and mobile networks enabling easy collaboration every time, from any workspace.
Cisco Unity unified messaging is a foundational element in bringing unified communications solutions to enterprise-scale organizations. The solution provides anytime, anywhere collaboration through a broad range of productivity-enhancing features, a flexible platform including powerful migration tools for investment protection, and industry-leading capabilities for security and reliability such as secure messaging.
Powerful unified or integrated messaging
Cisco Unity unified messaging integrates transparently with Microsoft Exchange, allowing you to handle all your messages - email, voice, and fax - through a single inbox using the Outlook email client. Icons provide simple visual descriptions of each message type, and because every message is delivered to one inbox, you can see the number, type, and status of all your communications at a single glance. You also can reply to, forward, and save your messages - regardless of media type - in public or personal Microsoft Outlook folders with just a click of the mouse, decreasing response times and increasing organizational agility and customer service. Integrated messaging allows you to access your voice messages through your Outlook email or any Internet Mail Access Protocol (IMAP) client, and does not require active directory or exchange expertise. Integrated messaging users can still take advantage of the features inherent in the Cisco Unity system.
Mobile access to voice messages
Cisco Unity unified messaging delivers all-in-one messaging for mobile users. Mobile workers using a Palm Treo or RIM BlackBerry device can simply double-click to play voice messages within their smart phone email applications. The Cisco Unity solution supports a variety of notification options that allow you to customize the way you are notified of new voice messages. Cisco Unity Unified Messaging for Microsoft Exchange users can access their voice messages using Cisco Unified Mobile Communicator, which integrates with exchange to provide mobile access to messages. Even for users with basic mobile phones, the Cisco Unity solution is optimized to enhance mobile productivity. When you call in from a mobile phone, speech recognition allows for hands-free usage of the system.
Migration at your own pace
Whether you need a rapid migration to IP telephony or require a more gradual pace, the Cisco Unity solution immediately improves productivity while allowing you to migrate at your own pace. Designed for an IP environment, this solution plays a central role in the migration of your telephony infrastructure from time-division multiplexing (TDM) to IP. The application interoperates with Cisco Unified Communications Manager and traditional telephony systems, including multiple-vendor private-branchexchange (PBX) systems, at the same time to help you transition to IP telephony at your own pace and protect your existing infrastructure investments. In addition, Cisco Unity Session Initiation Protocol (SIP) integration provides native support for SIP proxy servers, designated SIP phones and clients, and SIP-enabled access gateways, to give SIP users access to the full array of benefits that the Cisco Unity application delivers.
Cisco Unity unified messaging allows you to easily integrate your system with other voice messaging systems in your environment. The application includes a digital networking module that allows the system to connect to other Cisco Unity servers at the same site through the LAN, or remote sites using a WAN or the Internet. Digital networking makes communicating with co-workers at remote locations fast and efficient by allowing you to send subscriber-to-subscriber messages anywhere in the world. The Cisco Unity system supports Voice Profile for Internet Mail (VPIM [digital]) and Audio Messaging Interchange Specification (AMIS [analog]) networking, which allow message interchange between disparate messaging systems that also support these industry-standard messaging protocols, helping to ensure a smooth system migration. With Cisco Unity Bridge, you can send subscriber-to-subscriber messages to anyone in your organization who resides on a TDM-based Avaya or Octel voicemail system supporting Octel Analog Networking. In addition, you can simply "reply to" a networked message with a single touch-tone key. With Cisco Unity Bridge, you can maintain advanced messaging capabilities on both systems as you migrate to the Cisco Unity system.
Cisco Unity unified messaging can encrypt messages as they are taken. You can then listen to the messages either through the telephone user interface (TUI) or from Microsoft Outlook, and the messages will be properly decrypted. With Secure Messaging, if a message is then forwarded outside the organization, the recipient of the forward will be unable to decrypt that message. Thus you can use Secure Messaging to prevent messages from leaving the organization. Additionally, you can mark messages as private, in which case the encryption mechanism limits playback to only the original intended recipient. You can also configure encryption keys to expire after a set period of time, meaning messages will become unplayable records after the end of the expiry period even if copied to a computer hard drive. With Secure Messaging you can be assured that your security and compliance policies will be strictly adhered to while still allowing users the benefits of unified messaging.
Resistance to Microsoft Exchange service interruptions
Cisco Unity unified messaging is designed to easily handle Microsoft Exchange service outages. The application uses the Cisco Unity Message Repository, which allows the system to continue taking the voice messages when the email system or network is offline. System subscribers also can retrieve these messages, minimizing service disruption. Additionally, because it keeps a local snapshot of the Active Directory environment, the Cisco Unity solution is not affected by active directory service concerns.
Failover and standby redundancyProduct Highlights
The Cisco Unity application supports configuration as a standby pair. In such a configuration - even in the case of a server failure - the system environment transparently fails over to the secondary Cisco Unity server, helping ensure high availability. Cisco Unity unified messaging can also support a capability called Standby Redundancy, which gives the system resilience during site-level failures. If a catastrophic site-level disaster occurs, you can manually switch the Cisco Unity system to a secondary site, allowing recovery of service within a short time window.