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DataCore Software DataCore Annual Support Program

Mfg Part #: AST-EWR-TGD-FSV


DataCore Software DataCore Annual Support Program
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Our Price$1,008.08
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ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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DataCore offers a premium annual support subscription for those who need around-the-clock support for SANmelody software that includes product updates and upgrades.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerDataCore Software
Manufacturer Part #AST-EWR-TGD-FSV
Cost Central Item #11436965
Product DescriptionDataCore Annual Support Program - Technical support - phone consulting - 3 years - 24x7 - 1 h - for SANsymphony-V Automated Storage Tiering
Service & SupportTechnical support
Service IncludedPhone consulting
Full Contract Period3 years
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Software TitleSANsymphony-V Automated Storage Tiering

Extended Specifications

General
TypeTechnical support
Service IncludedPhone consulting
Full Contract Period3 years
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Software
Software TitleSANsymphony-V Automated Storage Tiering
Details
Service & Support DetailsPhone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2
Phone consulting - 3 years - response time: next business day - availability: 24 hours a day / Monday-Sunday - severity level 3
Web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
New releases update - 3 years
E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Web support - 3 years - availability: 24 hours a day / Monday-Sunday

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