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Dell ProSupport - Extended service agreement

Mfg Part #: PS3YRXPSDT


Dell ProSupport - Extended service agreement
Ordering Information
MSRP$199.00
Our Price$182.38
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerDell
Manufacturer Part #PS3YRXPSDT
Cost Central Item #12018764
Product DescriptionDell ProSupport - Extended service agreement - parts and labor - 3 years - on-site - 10x5 - NBD - for XPS 18, 27
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Designed ForXPS 18, 27

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: 10 hours a day / Monday-Friday
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed ForDell XPS 18, 27

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