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Dell ProSupport with Accidental Damage Service

Mfg Part #: PSAD5YRO


Dell ProSupport with Accidental Damage Service
Ordering Information
MSRP$206.00
Our Price$170.98
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.

Dell Accidental Damage Service provides easy and flexible repair and replacement service for most accidental damage to select systems and peripherals. Dell Accidental Damage Service covers most damage that is not protected under limited warranty, such as spills, drops, surges and breakages. It also provides investment protection for systems and peripherals exposed to high-risk multi-use, high mobility, multiple user and harsh environments.


Product Highlights
  • Next Business Day onsite service with optional parts and labor response
  • Dell owns collaboration with vendors for technical issues related to third-party hardware and software

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerDell
Manufacturer Part #PSAD5YRO
Cost Central Item #11881207
Product DescriptionDell ProSupport with Accidental Damage Service - Extended service agreement - parts and labor - 5 years - on-site - 24x7 - NBD - must be purchased within 30 days of the product purchase - for Optiplex Desktop
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period5 years
Response TimeNext business day
Service Availability24 hours a day / 7 days a week
Pricing TypeMust be purchased within 30 days of the product purchase
Designed ForOptiplex Desktop

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period5 years
Response TimeNext business day
Service Availability24 hours a day / 7 days a week
Pricing TypeMust be purchased within 30 days of the product purchase
Details
Service & Support DetailsExtended service agreement - parts and labor - 5 years - on-site - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday
Accidental damage coverage - 5 years
Compatibility Information
Designed ForOptiplex Desktop

Available Compatible Products

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