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Dell ProSupport with Mission Critical and Same-Day Response

Mfg Part #: 4HRPSMC3YRPEL


Dell ProSupport with Mission Critical and Same-Day Response

Ordering Information
MSRP$1,349.00
Our Price$815.02
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Mission Critical Service is Dells' most rapid resolution option. In addition to all of the benefits of ProSupport such as a single point of contact and accountability with access to highly trained experts - 24x7 365 days a year, Mission Critical service provides accelerated onsite parts and labor support by self identifying the incident as a severity issue 1, 2 or 3, receipt of regular status updates to keep you informed every step of the way, and initiated emergency dispatches in parallel with troubleshooting for issues you self identify as severity level 1.


Product Highlights
  • Single point of accountability with highly trained experts based in North America
  • Next Business Day onsite service with optional parts and labor response
  • Dell owns collaboration with vendors for technical issues related to third-party hardware and software
  • Escalation management with customer-set severity level options
  • Consolidation of support for select vendors
  • Options for varied software, protection and advisory services

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerDell
Manufacturer Part #4HRPSMC3YRPEL
Cost Central Item #11881259
Product DescriptionDell ProSupport with Mission Critical and Same-Day Response - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - 4 h - for PowerEdge R420, T420
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Designed ForPowerEdge R420, T420

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed ForDell PowerEdge R420, T420

Available Compatible Products

DescriptionMfg Part #StockPrice 
Dell PowerEdge T420Dell PowerEdge T420
Server - tower - 5U - 2-way - 1 x Xeon E5-2407 / 2.2 GHz - RAM 8 GB - SAS - hot-swap 2.5" - HDD 2 x 500 GB - DVD - Matrox G200 - GigE - no OS - Monitor : none.
469-3777 No $2,512.97 Buy Now
Dell PowerEdge R420Dell PowerEdge R420
Server - rack-mountable - 1U - 2-way - 1 x Xeon E5-2407 / 2.2 GHz - RAM 8 GB - SAS - hot-swap 2.5" - HDD 2 x 500 GB - DVD - Matrox G200 - GigE - no OS - Monitor : none.
469-3779 No $2,518.36 Buy Now

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