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Dell SonicWALL Platinum Support

Mfg Part #: 01-SSC-4142


Dell SonicWALL Platinum Support
Ordering Information
Our Price$10,644.57
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Dell SonicWALL Platinum Support is a custom support offering that includes a comprehensive suite of services to ensure operational effectiveness and efficiency, all of which are managed and delivered by a team of senior support engineers who understand an enterprise's business and technical requirements. Built upon a proactive service and support lifecycle, Dell SonicWALL Platinum Support establishes a solid operational foundation, anticipates emerging security demands, and dynamically adapts and evolves to support an enterprise's business goals.

24 x 7 access to team of senior support engineers
To deliver optimal uptime and utility, Platinum Support offers the enterprise around-the-clock access to a team of Dell SonicWALL senior support engineers to resolve issues. In the event that basic troubleshooting procedures have taken place without resolving the issue, the senior support engineer will make timely decisions about when to escalate and will identify the appropriate resources to resolve the issue. If an issue falls out of scope or contacts cannot be reached for escalation, the senior support engineer will notify the escalation manager, who will gather the right resources to resolve the situation and communicate status to the customer.

Hardware replacement
In the event a customer requires a field replaceable unit (FRU) such as a power supply, fan or blade, a Dell SonicWALL support engineer will bring them the replacement part and provide on-site replacement of the defective part within chassis is required; Dell SonicWALL will deliver a complete replacement unit via Advance Exchange next-business-day shipping. Dell SonicWALL provides on-site installation and configuration of the replacement appliance at a time arranged between the customer and Dell SonicWALL.


Product Highlights
  • 24 x 7 technical support provides phone, email and web-based access to designated, highly-trained senior support engineers and subject matter experts
  • Advance exchange hardware replacement provides next-business-day replacement in the event of failure, thus eliminating or minimizing hardware- related downtime
  • Subscriptions to service bulletins and newsletters bring IT up to speed on the latest information from Dell SonicWALL, keeping you current on the hottest trends and opportunities

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerDell SonicWALL
Manufacturer Part #01-SSC-4142
Manufacturer UPC #0758479041429
Cost Central Item #11884644
Product DescriptionDell SonicWALL Platinum Support - Extended service agreement - advance parts replacement - 1 year - on-site - 24 h - for SuperMassive 9400, 9400 High Availability, 9400 TotalSecure
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationOn-site
Full Contract Period1 year
Response Time24 hours
Designed ForSuperMassive 9400, 9400 High Availability, 9400 TotalSecure

Extended Specifications

General
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationOn-site
Full Contract Period1 year
Response Time24 hours
Details
Service & Support DetailsExtended service agreement - advance parts replacement - 1 year - on-site - response time: 24 hours
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Compatibility Information
Designed ForDell SonicWALL SuperMassive 9400, 9400 High Availability, 9400 TotalSecure

Available Compatible Products

DescriptionMfg Part #StockPrice 
Dell SonicWALL SuperMassive 9400Dell SonicWALL SuperMassive 9400
Security appliance - Gigabit LAN, 10 Gigabit LAN - 1U - rack-mountable
01-SSC-3800 No $46,289.17 Buy Now
Dell SonicWALL SuperMassive 9400 High AvailabilityDell SonicWALL SuperMassive 9400 High Availability
Security appliance - Gigabit LAN, 10 Gigabit LAN - 1U - rack-mountable
01-SSC-3801 No $32,398.97 Buy Now
Dell SonicWALL SuperMassive 9400 TotalSecureDell SonicWALL SuperMassive 9400 TotalSecure
Security appliance - with 1 year SonicWALL Comprehensive Gateway Security Suite - Gigabit LAN, 10 Gigabit LAN - 1U - rack-mountable
01-SSC-3803 No $68,503.03 Buy Now
Dell SonicWALL SuperMassive 9400 TotalSecureDell SonicWALL SuperMassive 9400 TotalSecure
Security appliance - with 3 years SonicWALL Comprehensive Gateway Security Suite - Gigabit LAN, 10 Gigabit LAN - 1U - rack-mountable
01-SSC-3804 No $99,603.45 Buy Now
Dell SonicWALL SuperMassive 9400Dell SonicWALL SuperMassive 9400
Security appliance - with 2 years SonicWALL Comprehensive Gateway Security Suite - Gigabit LAN, 10 Gigabit LAN - 1U - SonicWALL Secure Upgrade Plus Program - rack-mountable
01-SSC-3806 No $68,502.88 Buy Now

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