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Dell SonicWALL Platinum Support Installation and Configuration Services

Mfg Part #: 01-SSC-9575


Dell SonicWALL Platinum Support Installation and Configuration Services
Ordering Information
MSRP$3,000.00
Our Price$2,475.00
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Dell SonicWALL Platinum Support combines the technical support and custom services IT needs to attain great return on its Dell SonicWALL investment. Dell SonicWALL Platinum Support is a custom support offering that includes a comprehensive suite of services to ensure operational effectiveness and efficiency, all of which are managed and delivered by a team of senior support engineers who understand an enterprise's business and technical requirements. Built upon a proactive service and support lifecycle, Dell SonicWALL Platinum Support establishes a solid operational foundation, anticipates emerging security demands, and dynamically adapts and evolves to support an enterprise's business goals. In addition, Platinum Professional Service offers onsite installation and configuration services, training and education services and system migration from either an existing Dell SonicWALL solution or a product from another vendor.

24 x 7 access to team of senior support engineers
To deliver optimal uptime and utility, Platinum Support offers the enterprise around-the-clock access to a team of Dell SonicWALL senior support engineers to resolve issues. In the event that basic troubleshooting procedures have taken place without resolving the issue, the senior support engineer will make timely decisions about when to escalate and will identify the appropriate resources to resolve the issue. If an issue falls out of scope or contacts cannot be reached for escalation, the senior support engineer will notify the escalation manager, who will gather the right resources to resolve the situation and communicate status to the customer.

Hardware replacement
In the event a customer requires a field replaceable unit (FRU) such as a power supply, fan or blade, a Dell SonicWALL support engineer will bring them the replacement part and provide on-site replacement of the defective part within chassis is required; Dell SonicWALL will deliver a complete replacement unit via Advance Exchange next-business-day shipping. Dell SonicWALL provides on-site installation and configuration of the replacement appliance at a time arranged between the customer and Dell SonicWALL.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerDell SonicWALL
Manufacturer Part #01-SSC-9575
Manufacturer UPC #0758479095750
Cost Central Item #11437966
Product DescriptionDell SonicWALL Platinum Support Installation and Configuration Services - Installation / configuration - 1 day - on-site - for SuperMassive E10100, E10200, E10400, E10800
TypeInstallation / configuration
LocationOn-site
Full Contract Period1 day
Designed ForSuperMassive E10100, E10200, E10400, E10800

Extended Specifications

General
TypeInstallation / configuration
LocationOn-site
Full Contract Period1 day
Details
Service & Support DetailsInstallation - 1 day - on-site
Configuration - 1 day - on-site
Compatibility Information
Designed ForDell SonicWALL SuperMassive E10100, E10200, E10400, E10800

Available Compatible Products

DescriptionMfg Part #StockPrice 
Dell SonicWALL SuperMassive E10800Dell SonicWALL SuperMassive E10800
Security appliance - 10Mb LAN, 100Mb LAN, GigE, 10 GigE - 4U - rack-mountable
01-SSC-8856 No add to cart to see sale price Buy Now
Dell SonicWALL SuperMassive E10400Dell SonicWALL SuperMassive E10400
Security appliance - 10Mb LAN, 100Mb LAN, GigE, 10 GigE - 4U - rack-mountable
01-SSC-8881 No add to cart to see sale price Buy Now
Dell SonicWALL SuperMassive E10200Dell SonicWALL SuperMassive E10200
Security appliance - 10Mb LAN, 100Mb LAN, GigE, 10 GigE - 4U - rack-mountable
01-SSC-8882 No add to cart to see sale price Buy Now

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