If yours is like many organizations today, you are doing more with less. In spite of this, as networks have become increasingly complex, supporting them has become more difficult. There are times when nothing short of in-person, onsite assistance from an expert will do. Enterasys SupportNet Onsite and SupportNet Onsite Premium stand ready to help with onsite expertise provided in the response time that best suits your business needs.
With Enterasys SupportNet Onsite you'll benefit from 24 x 7 telephone and web support, firmware updates and upgrades, advanced replacement parts delivery, and onsite engineering - you choose from next-business-day, two-hour or four-hour around-the-clock response. Having a SupportNet Onsite contract allows you to have an Enterasys-certified expert onsite to help you diagnose and repair network faults and serve as a liaison with product engineers for problem escalation when necessary.
Enhanced business performance
The right level of support means a more efficient network, where applications run smoothly, users stay connected, assets remain secure and the job gets done - on time and on budget.
Improved network availability and increased productivity
The SupportNet "safety net" can help you limit the effects of downtime and boost employee productivity, ensuring maximum revenue and customer satisfaction.
Reduce the total cost of ownership
It's likely that the lifecycle costs of operating your technology environment will exceed the initial purchase price, and SupportNet allows you to configure, maintain, support, upgrade and manage this environment cost effectively - for the greatest return on your investment.
Faster implementation of new technologies
Deploy new technologies or services - like convergent applications such as VoIP and video streaming - or update existing technologies quickly to take advantage of improved features and functionality. With SupportNet, your network can handle it without additional upgrades.
Supplement your existing staff
Benefit from the knowledge and skills of talented technical staff - without investing in new personnel. And reduce the person-hours necessary to keep your infrastructure running at peak efficiency.