Ideally suited to organizations where quick response and rapid recovery are essential, Enterasys SupportNet is designed to provide you with the support you need to minimize network downtime, cost effectively. In addition to firmware upgrades, telephone and web support around the clock, you can take advantage of Enterasys' logistics capabilities and receive advance replacement of parts within hours of identifying the problem, dramatically minimizing downtime without a major investment in inventory.
Advance replacement service response options are available to meet a full range of business and support needs. You select the delivery time that best matches your unique requirements - SupportNet Premium for your more critical network components.
Enhanced business performance
The right level of support means a more efficient network, where applications run smoothly, users stay connected, assets remain secure and the job gets done - on time and on budget.
Improved network availability and increased productivity
The SupportNet "safety net" can help you limit the effects of downtime and boost employee productivity, ensuring maximum revenue and customer satisfaction.
Reduce the total cost of ownership
It's likely that the lifecycle costs of operating your technology environment will exceed the initial purchase price, and SupportNet allows you to configure, maintain, support, upgrade and manage this environment cost effectively - for the greatest return on your investment.
Faster implementation of technologies
Deploy technologies or services - like convergent applications such as VoIP and video streaming - or update existing technologies quickly to take advantage of improved features and functionality. With SupportNet, your network can handle it without additional upgrades.
More efficient use of scarce technical resources
Benefit from the knowledge and skills of talented technical staff - without investing in new personnel. And reduce the person-hours necessary to keep your infrastructure running at peak efficiency.