Fluke Networks' Gold Support is a comprehensive support and maintenance program that offers expanded coverage for Fluke Networks products and accessories. The program includes factory repair with loaner or exchange equipment and unlimited 24x7 priority live technical assistance - for as long as your membership is valid. You will minimize downtime during repair, including repair needed due to accidental damage, as well as make better use of your tools by using the online training materials and priority TAC resource access.
Software and firmware upgrades
Your product will never be out of date. You'll receive access to all software upgrades that give you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates for applicable products.
Unlimited 24x7 technical support
Extend the expertise of your staff. Gold support includes priority access to the world class technical assistance center (TAC) via members-only phone numbers. The centers in London and Seattle employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions.
Annual Calibration and Factory Refresh
Gold support includes one calibration and factory refresh per year at no charge. Your unit will be precisely calibrated using the full battery of proprietary Fluke Networks test procedures, adjusted/repaired as necessary with genuine repair parts, software and firmware updates applied, all accessories tested and replaced if defective, then cleaned and performance verified.
Unlimited access to the Knowledge Base
You'll have an open door to valuable proprietary information gathered from helping customers over the years. It also includes helpful technical articles written by experts.
Your membership qualifies you for "Members Only" promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.