Fluke Networks' Gold Support is their comprehensive support and maintenance program that offers expanded coverage for Fluke Networks products and accessories. The program includes factory repair with loaner or exchange equipment and unlimited 24 x 7 priority live technical assistance - for as long as your membership is valid. You will minimize downtime during repair, including repair needed due to accidental damage, as well as make better use of your tools by using the online training materials and priority TAC resource access.
Software and firmware upgrades
Your product will never be out of date. You'll receive access to all software upgrades via "MyAccount" on www.flukenetworks.com, giving you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates for applicable products.
Unlimited 24 x 7 technical support
Gold support includes priority access to the world class technical assistance center (TAC) via members-only phone numbers. Their centers in London and Seattle employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions.
Annual calibration and factory refresh
Gold support includes one calibration and factory refresh per year at no charge. You unit will be precisely calibrated using the full battery of proprietary Fluke Networks test procedures, adjusted/repaired as necessary with genuine repair parts, software and firmware updates applied, all accessories tested and replaced if defective, then cleaned and performance verified.
Repairs and loaner equipment
As a Gold Support member you'll deliver a loaner unit via next-business day service to keep you up and running while your unit is being repaired, with all shipping costs covered. Out-of-warranty units will either undergo a fee based inspection prior to receiving Gold Support or the user must wait 30 days before taking advantage of any service or repair benefit.
Unlimited access to the knowledge base
You'll have an open door to valuable proprietary information they've gathered from helping customers over the years. It also includes helpful technical articles written by their experts.
Your membership qualifies you for "Members Only" promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.