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Fujitsu ScanCare - Extended service agreement

Mfg Part #: S5900C-SCMYNBD-2


Fujitsu ScanCare - Extended service agreement
Ordering Information
MSRP$9,390.00
Our Price$8,027.86
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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ScanCare is the premium service program offered by Fujitsu. The ScanCare program combines basic on-site service with preventative maintenance (PM), consumables and user training for Fujitsu scanner customers.

On-site repair service includes spare parts, labor and travel for verified hardware failures. Select Next Business Day (NBD), 4-hour or 24/7 Response time (contract prices vary). Service is available across the United States, except certain Hawaiian Islands and areas of Alaska. On-site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. On-site service outside the hours specified above may be available for rates and terms then in effect. Outside of PM events, on-site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of software configuration, applications or set-up.

Preventative Maintenance is a FAFSE schedules an on-site visit to thoroughly clean and replace any necessary consumable parts from the pre-shipped ScanCare kit. Service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and customer within 2 weeks of initiation.


Product Highlights
  • Provides preventative maintenance that improves scanner performance and productivity
  • Convenient delivery of consumables kit(s) gives you what you need, when you need it
  • Reduces unnecessary service calls by offering training in scanner product features and routine maintenance

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerFujitsu
Manufacturer Part #S5900C-SCMYNBD-2
Cost Central Item #11015087
Product DescriptionFujitsu ScanCare - Extended service agreement - parts and labor - 2 years - on-site - 8x5 - NBD - for fi-5900C
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period2 years
Response TimeNext business day
Service Availability8 hours a day / 5 days a week
Designed ForFi-5900C

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period2 years
Response TimeNext business day
Service Availability8 hours a day / 5 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 2 years - on-site - response time: next business day - availability: 8 hours a day / Monday-Friday
Technical support - preventive maintenance - 2 years - on-site - 3 incidents per year
Technical support - training
Compatibility Information
Designed ForFujitsu fi-5900C

Compatible With


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