Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, and network equipment.
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
The HP Defective Media Retention lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel and provide a replacement disk.
4-HOUR 24 x 7 SAME DAY HARDWARE SUPPORT FEATURES:
Remote problem diagnosis and support
HP services uses electronic remote support tools to isolate your problem and facilitate resolution.
4-hour onsite response 24 x 7 x 365
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary.
Established escalation procedures enlist specialized expertise from HP and selected third-parties.
HP DEFECTIVE MEDIA RETENTION FEATURES:
Security and control
Your data will never leave your control, greatly reducing the risk that it will ever be compromised.
Defective media retention will allow you to meet the requirements of current data privacy regulations
Proper control and disposition of sensitive data can mitigate the risk of expensive regulatory or civil liability.
This service will simplify activities related to keeping your malfunctioning drive.
Get years of support for less than the average price of a new drive.