HP Care Pack Critical Service
Mfg Part #: HA112A1#900
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HP Critical Service brings you the best of both worlds: expert proactive services to keep your mission-critical multivendor hardware and software available 24x7 - plus fast reactive support for seamless resolution whenever unforeseeable problems crop up. This HP Care Pack service helps you understand and avoid the causes of downtime, meet your availability-level commitments, and enjoy the multiple benefits of collaboration with a true IT support partner.
This support covers module environment obligatory.
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Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.
General Specifications
| Manufacturer | HP |
| Manufacturer Part # | HA112A1#900 |
| Cost Central Item # | 10609651 |
| Product Description | HP Care Pack Critical Service - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - 6 hours (repair) |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
Extended Specifications
General
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
Details
| Service & Support Details | Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours - availability: 24 hours a day / Monday-Sunday
New releases update - quarterly updates - 1 year - 1 incident per quarter
Technical support - remote monitoring - 1 year
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday - 2 contacts |
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